Senior Storage Manager

Inospace; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading storage solutions provider in Cape Town is looking for a Site Manager to lead leasing and operational activities. The role involves achieving occupancy targets, delivering excellent client service, and managing site operations. Candidates must be South African citizens with a strong background in operational logistics and tenant relations. A competitive salary with incentives is offered.

Benefits

Basic Salary + Incentives

Provident Fund and Group Risk cover

Qualifications

• South African Citizen required.
• Willingness to work onsite at various Business Parks.
• Previous experience in similar role focusing on storage solutions.

Responsibilities

• Lead leasing and operational activities for site profitability.
• Achieve occupancy targets and maintain site occupancy above 90%.
• Deliver excellent client service, managing move-ins and move-outs.

Skills

Excellent communication skills

Conflict resolution abilities

Operational logistics

Tenant relations

Job description

The Storage SiteManager is responsible for leading all leasing and operational activities to ensure the site achieves and maintains target occupancy and profitability levels.

Key Responsibilities

Leasing, driving new deals, working with the centralised leads desk, and stabilising and maintaining optimal occupancy at each site.

Leasing and Occupancy Management

• Achieve occupancy targets and maintain site occupancy above 90%
• Work with the centralised leads desk to manage inquiries and follow-ups
• Personally follow up on leads after viewings or quotations
• Conduct viewings, finalise leases, and manage client onboarding

Customer Service

• Deliver excellent client service and manage move-ins and move-outs
• Resolve client issues promptly and ensure high satisfaction levels

Financial Controls

• Process card payments, collect deposits, and complete debit order forms
• Arrears are centrally managed; only urgent issues are escalated

Marketing and Competitor Awareness

• Liaise with the marketing team and provide local market feedback
• Promote special offers and monitor competitor activity

Site Operations

• Conduct regular inspections and uphold high maintenance standards

Team Collaboration

• Work closely with internal teams and oversee on-site staff and service providers

Key Performance Indicators (KPIs)

• Maintain site occupancy to quarterly and annual targets
• Achieve leasing conversion and customer satisfaction targets
• Resolve maintenance issues within 48 hours

Requirements

• Must be South African Citizen
• Must be willing to work onsite at various Business Parks in dedicated area
• Excellent communication and conflict resolution abilities.
• Proven track record of handling operational logistics, maintenance, and tenant relations
• Previous experience in role in a similar environment (focusing on Storage based solutions)Must have Storage or Property experience running Business / Commercial Storage type space operationally
• We are committed to employment equity and invite candidates from all designated groups, as defined by the Employment Equity Act, to apply.

Benefits

• Basic Salary + Incentives
• Provident Fund and Group Risk cover (post probation)