Senior Specialist: FTTX Business Architect

Vodafone Group Plc; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Incentives and competitive benefits

Retirement funds and medical aid

Staff discounts and data benefits

Job summary

Vodacom is seeking a Senior Specialist: FTTX Business Systems Integration to design and lead the implementation of capabilities that support the strategic expansion of the FTTX department.

The role focuses on cross-functional processes and system integration via APIs or portal integrations to improve service quality, customer satisfaction, and reduce costs. Based at Vodacom Campus Midrand, you will oversee business analysis and project delivery in an Agile environment.

Qualifications

• Solid experience in end-to-end FTTX/Broadband systems.
• Ability to review and optimise business processes and systems.
• Experience with API integration and partner portals.
• Strong communication and stakeholder management.

Responsibilities

• Deep understanding of end-to-end FTTX and Fixed systems and processes.
• Review and analyse current systems to improve efficiency.
• Maintain, re-evaluate, optimise or automate business processes.
• Identify opportunities for automation and integration with Vodacom and third-party providers.
• Collaborate with third party Fibre providers to improve service delivery.
• Define technical workflows for business capabilities by documenting enhancements.
• Review technical solution specs for initiatives to ensure fit for purpose.
• Provide guidance to service delivery teams for alignment.
• Lead cross-functional projects and manage virtual teams.
• Apply quality management techniques during projects.
• Ensure solution compliance with security, privacy, regulatory needs.
• Advocate adoption of new technologies into solutions.
• Liaise with IT Operations to discuss support and root causes.

Skills

Business Analysis

Process Modelling

System Design

Data Architecture

Agile / Scrum

Leadership

Education

BSc in Engineering or IT

Diploma or Certificate (NQF level)

Matric

Tools

Microsoft Excel

PowerPoint

Visio

Word

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

The Senior Specialist: FTTX Business Systems Integration is responsible for designing and leading the implementation of solutions and capabilities that ensure the strategic expansion of the FTTX department.

The role will be primarily focused on driving development and implementation of cross functional processes and systems within Fibre to the Home (FTTH), Fibre to the Business (FTTB) and Fixed. The role entails enhancing effectiveness of the business by improving service quality, customer satisfaction, and reducing operational costs. Additionally, the role entails overseeing business analysis, process management and solution designs that require integration of Vodacom systems and processes to any third-party partners through API’s or portal Integration.

Your responsibilities will include:

• Responsible for in-depth understanding of the end-to-end FTTX and Fixed systems and processes leveraging on existing systems and processes.
• Review and analyse the effectiveness and efficiency of existing systems, and then develop strategies for improving and enhancing those areas.
• Maintain, re-evaluate, optimise or automate existing business processes.
• Identify opportunities for innovative automation and integration within Vodacom systems as well as those of third-party infrastructure providers.
• Collaborate with third party Fibre infrastructure providers to overcome issues impacting service delivery and execute operational improvement initiatives.
• Define technical workflows to enable business capabilities by documenting and prioritizing process/system enhancements. .
• Review system technical solution specifications for all initiatives and ensure that the solution is fit for purpose and future sustainable.
• Provide guidance to service delivery teams to ensure alignment.
• Lead cross-functional projects, coordinate and manage virtual project teams
• Apply quality management techniques during the project.
• Facilitate solution compliance to security, privacy, and regulatory needs.
• Advocate adoption of new technologies into solutions.
• Liaise with IT Operations to discuss technical support queries, identify root causes and introduce process/system enhancements to resolve issues.

The ideal candidate for this role will have:

• Matric is essential
• 3 year related BSc Degree in Engineering or IT studies or Relevant NQF level qualification is essential (Diploma, Certificate)
• Minimum 5 years’ relevant experience essential in
  • Business Analysis / Process Modelling
  • System Design / Architecture
  • Data Architecture

Core competencies, knowledge, and experience:

• Driven and self-managed individual with strong leadership skills.
• Motivated individual who is passionate about technology and Customer Experience.
• Ability to work with large teams of junior and senior individuals.
• Ability to provide leadership and guidance to the Operational and Support Resources.
• Ability to develop monitoring tools to ensure productivity targets are met.
• Excellent communication skills (both written and verbal).
• Ability to communicate technical support information to internal staff and business users.
• Able to identify risks and elevate issues where appropriate.
• Analytical thinking e.g. analysing data trends and anomalies.
• Logical reasoning e.g. problem solving ability.
• Thorough understanding of the Agile Development processes.
• Proven experience with project management of multiple medium and large-sized projects.
• Proven experience working in an Agile (Scrum) environment, ideally as a Product Owner.
• Experience in end-to-end process and data modelling, including the identification of upstream and downstream impacts.
• High level of commitment and strong work ethic.
• Proficient with Microsoft Excel, Power Point, Visio and Word.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 October 2026.

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.