Senior Specialist : Digital Library

Vodafonethree; Cape Town; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A leading telecommunications company in Cape Town seeks a digital library manager. This hybrid role involves managing operations, ensuring quality information delivery, and leveraging AI tools. Candidates should have experience in digital library management and strong communication skills. The position is aimed at enhancing decision-making through accurate information and insights.

Benefits

Diversity and inclusion initiatives

Continuous learning opportunities

Qualifications

• Experience managing digital libraries or similar resources.
• Strong understanding of AI and data interpretation.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee operations and quality assurance of the digital library.
• Manage staff and promote continuous learning.
• Integrate and collaborate with multiple entities for shared information.

Skills

Management

AI and data analytics

Information management

Communication

Education

Relevant degree or equivalent experience

Tools

AI tools

Digital library systems

Job description

Cape Town, South AfricaJob descriptionRequisition ID

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Role Purpose / Business Unit

To manage and optimise Vodacom's digital library as a strategic knowledge resource, supporting employees of all eight OpCos, all subsidiaries, and strategic partners with high-quality information, research services, and curated content aligned with organisational goals.To manage and deliver high-quality research, data, and information services across the organisation.

This hybrid role combines traditional reference services with advanced analysis, data interpretation, and AI-enhanced knowledge tools.To serve as a central resource for accurate information, ICT industry insights, and evidence-based decision-making, helping drive business intelligence and innovation across functions.

Responsibilities

• Vodacom Digital library Operations & Quality Assurance
  Assume overall responsibility for the running of the Vodacom Digital library : Core operational oversight, ensuring systems, access, and content are maintained and optimised
  Ensure the delivery of high-quality information and research services to meet evolving business needs
  Evaluate AI and data analytics tools to enhance information discovery and operational efficiency
  Develop taxonomies and metadata structures to improve findability and information management.
  Promote critical data literacy, ethical AI use, and evidence-based practices across the organisation.
  Stay current with developments in information science, data analytics, AI, and ICT industry trends
  Build new library services and delivery mechanisms to meet the organisations information needs, and manage the existing library suit of products and services
  Support all Vodacom Employees and strategic partners with information and research (supervised by EHOD)
• Manage all matters relating to Vodacom Digital library staff, training and marketing : Covers HR and development aspects, ensuring staff are skilled and the Vodacom Digital library is well-promoted internally
  Promote a culture of continuous learning and service excellence within the Vodacom Digital library team
  Drive upskilling initiatives to ensure library staff are equipped to work with emerging technologies and AI tools
  Establish and maintain a collaborative communication network between the Vodacom Digital library, Vodacom OPCOs, subsidiaries, and Vodafone Group
  Collaborate with internal stakeholders across Business Units to understand and meet their information needs.
  Ensure seamless information sharing and strategic alignment across entities.
  Integrate partnership content with the Vodacom Digital library content and the reference and research process.
  Budget & Financial Stewardship : Manage the subscription services, memberships and publications budget for the Vodacom Digital library
  Facilitate and control expenditure within the Vodacom Digital library budget
  Ensures fiscal discipline and alignment with broader organisational budgeting.
  Acquire and manage digital resources that support Vodacom's strategic objectives
  Ensure cost-effectiveness, relevance, and alignment with organisational priorities
  Strategic resource curation to support Vodacom's strategic imperatives
  Draft budget reports and other related documentation (motivations etc.) as required
  Administrative and reporting duties to support decision-making and transparency
  Manage relationships with Research companies
  Vendor & Licensing - Negotiate contracts, manage subscriptions, evaluate vendor performance.
• Innovation, AI & Knowledge Systems
  Build and maintain systems and collaborative communication networks for effective information management
  Interpret data and leverage AI-enhanced knowledge tools to improve access, insight, and automation
  Lead the implementation of new technologies and AI-driven solutions to enhance library services and user experience.
  Identify opportunities for digital innovation and contribute to Vodacom's broader digital transformation agenda.
• Research & Information Support
  Deliver expert-level reference and research support using both traditional and AI-powered tools across departments
  Act as a central resource for accurate information, ICT industry insights, and evidence-based decision-making.
  Handle complex research queries and develop specialised guides.
  Ensure that reference librarian expertise is a core competency within the team, enabling advanced research support and strategic insight delivery.
  Produce and disseminate subject-specific newsletters proactively for the ICT industry, highlighting key trends, data insights, and strategic implications.
  Provide timely, relevant information to support decision-making for EXCO and all Vodacom staff.
  Support Vodacom Group Strategy, including the strategy review process, and all Business Units with information.
  Address the information needs of Vodacom and its stakeholders for business and business development.
  Identify and communicate any indicators relating to ICT and Financial Services industry.

The base location for this role is Century City, Cape TownThe company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Insights from previous hires
Top skillsManagement
Previously worked asCustomerSenior SpecialistMarketing SpecialistImplementation ManagerMarketing Communications Specialist