Senior SERVICENOW Technical Specialist / Architect – Become founding member of new team for glo[...]

Acuity Consultants; Cape Town; On-site; ZAR 900 000 - 1 000 000; Full time

Job summary

A global ServiceNow consulting firm seeks a ServiceNow Technical Specialist/Architect in Cape Town. You will lead and manage implementations, drive quality solutions, and mentor team members. With at least 5 years of experience and strong skills in ServiceNow modules, JavaScript, and client communication, you will play a crucial role in the new office's success. A competitive salary of R900K to R1m is offered.

Qualifications

• At least 5 years of hands-on experience in ServiceNow consulting.
• Proven success leading large-scale ServiceNow implementations.
• Strong client-facing communication skills.

Responsibilities

• Architect and manage end-to-end implementation of scalable ServiceNow solutions.
• Work closely with business leaders and technical teams to gather requirements.
• Oversee testing, audits, and review processes for implementations.

Skills

ServiceNow consulting

JavaScript

REST/SOAP APIs

Flow Designer

Leadership

Client communication

Education

ServiceNow certifications such as CIS, CAD, and CSA

Job description

Job Description

Unique opportunity for a ServiceNow Technical Specialist / Architect to be a founding member of a brand-new Cape Town team for a global ServiceNow consulting & implementation partner.

Based in Cape Town, This Senior ServiceNow Specialist / Architect role offers in between R900K and R1m.

The Client

Global ServiceNow Consulting & Implementation partner with its brand new Cape Town office as the hub of ServiceNow operations expertise : to support client engagements, their own ServiceNow workflow applications / ”solutions”, and ServiceNow instance.

The Role

You will work closely with the Head of Practice and the Head of Operations, taking ownership of the technical delivery of enterprise-level ServiceNow projects. You’ll guide technical engagements, ensure high-quality solution design and delivery, and drive successful outcomes for clients.

As a key member of their team, you will play a critical role in shaping and delivering ServiceNow modules, including ITSM Pro, ITOM, HRSD, APM, and SPM.

Your Responsibilities

• Lead ServiceNow Implementations: Architect and manage the end-to-end implementation of scalable ServiceNow solutions, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.
• Client Collaboration: Work closely with business leaders and technical teams to gather requirements and turn them into actionable, robust ServiceNow solutions.
• Best Practices & Standards: Champion ServiceNow best practices, ensuring solutions align with both client requirements and long-term platform sustainability.
• Customization & Development: Lead the development and customization of ServiceNow, using JavaScript, Flow Designer, REST / SOAP APIs, and other integration technologies to deliver tailored solutions.
• Quality Assurance: Oversee testing, audits, and review processes for new implementations or existing workflows, ensuring quality and performance standards are met.
• Mentorship & Leadership: Provide expert guidance to the team and third parties, encouraging collaboration and technical excellence.
• Complex Problem Resolution: Tackle advanced technical challenges, ensuring system stability, performance, and reliability.
• ServiceNow Instance Ownership: Co-manage ServiceNow instance in collaboration with the Head of Practice and Head of Operations.
• Strategic Planning & Development: Contribute to account and project planning, proposals, and the development of services across the ServiceNow practice.

Minimum Requirements

• ServiceNow Expertise: At least 5 years of hands-on experience in ServiceNow consulting, particularly in ITSM Pro, ITOM, HRSD, APM, and SPM.
• Certifications: ServiceNow certifications such as CIS, CAD, and CSA are highly desirable.
• Advanced Technical Skills: Expertise in JavaScript, Flow Designer, REST / SOAP APIs, and ServiceNow integration strategies.
• Architectural Design: Extensive experience designing scalable and complex ServiceNow architectures.
• Proven Leadership: Demonstrated success leading large-scale ServiceNow implementations with a focus on technical and business alignment.
• Communication Skills: Strong client-facing communication skills, with the ability to explain complex technical concepts to both technical and executive stakeholders.
• Team Leadership: Proven ability to mentor and lead teams in delivering high-quality technical solutions.
• Industry Knowledge: Familiarity with investment management applications (e.g., eFront, Intralinks, Simcorp Dimension) is preferred but not required.