Senior ServiceNow Developer

Arup; Johannesburg; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A global engineering firm in Johannesburg is seeking a Senior ServiceNow Developer to lead innovations in the ServiceNow platform. You will manage, develop, and troubleshoot the ServiceNow platform while collaborating with a diverse team. The ideal candidate should have ServiceNow certification and experience with web technologies. This role offers competitive compensation and opportunities for personal and professional growth.

Benefits

Medical aid

Hospital gap cover

Provident fund

Income protection

Access to ongoing training and learning opportunities

Qualifications

• ServiceNow Certified System Administrator as a minimum.
• ITIL certification in service management foundation level is desirable but not essential.
• Highly organized, detail-oriented, structured, and methodical approach.
• Requirements capture and analysis experience.
• Experience with web technologies (XML, JavaScript, JSON, HTML, CSS).
• Understanding of integration technologies (REST/SOAP) and MID server configurations.
• High energy, motivated, open-minded and willing to embrace innovation and new technology.

Responsibilities

• Managing, supporting, troubleshooting and developing the ServiceNow platform.
• Run code reviews and testing of system configuration.
• Collaborate with stakeholders to gather requirements.
• Recommend continuous process improvements.
• Research and evaluate emerging technologies for ServiceNow.
• Lead application and platform upgrades.

Skills

ServiceNow Certified System Administrator

Experience with web technologies (XML, JavaScript, JSON, HTML, CSS)

Integration technologies (REST/SOAP) knowledge

Methodical approach

Requirements capture and analysis

Highly organized and detail-oriented

Education

ITIL certification (desirable)

Job description

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

As our Senior ServiceNow Developer, you’ll be at the forefront of innovation, working within a talented team of ServiceNow developers and functional analysts to deliver smart, scalable solutions that make a real difference. Whether it’s streamlining operations, implementing new applications, troubleshooting issues, carrying out upgrades or general continual improvement of the platform you’ll turn cutting‑edge technology into meaningful business outcomes.

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

• Managing, supporting, troubleshooting and developing the ServiceNow platform and its integrations on a day‑to‑day basis.
• Run code reviews and testing of system configuration within the ServiceNow platform and its integrations.
• Lead in cross functional, business‑facing workshops and collaborate with stakeholders to gather requirements and identify emerging development opportunities.
• Recommend continuous improvements to processes and ways of working based on process improvement feedback from client groups.
• Research and evaluate emerging technologies in the ServiceNow scope.
• Lead with application and platform upgrades and decommissions.
• Working with partners and vendors to achieve project and initiative outcomes.
• Continuing your personal development and career growth with support from our experienced members, learning platforms and partners.

Is this role right for you?

• ServiceNow Certified System Administrator as a minimum.
• ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential.
• Highly organized, detail‑oriented, structured, and methodical approach.
• Requirements capture and analysis experience.
• Experience with web technologies (XML, JavaScript, JSON, HTML, CSS).
• Understanding of integration technologies (REST/SOAP) and MID server configurations.
• High energy, motivated, open‑minded and willing to embrace innovation and new technology.

Not ready to apply just yet, or have a few questions? Please email Kat Falepau at [e-mail]. Please note that all applicants must apply directly via the job portal and applications sent via email will not be considered. If this role is not quite what you are looking for, but you are interested in other opportunities for a future with purpose, please sign up to our Talent Community where you will be kept up to date with roles suitable for you to shape a better world.

What we offer you:

At Arup, we care about each member’s success, so we can grow together.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

An environment that will give you freedom to design with a purpose, focus on your skills to deliver quality work to our clients, opportunity to learn and share knowledge openly. You will have the opportunity to utilise your technical expertise to improve the lives of the most vulnerable in the communities in which we live and work through Arup's community engagement programme.

You’ll have access to lots of learning opportunities and ongoing training through Arup university and other learning programmes.

Beyond a competitive guaranteed annual salary package, core benefits include medical aid and hospital gap cover; as well as provident fund covering retirement savings, life insurance and income protection in the event of disability. Core benefits form part of your guaranteed annual package.

Different people, shared values:

At Arup, we believe when talented people collaborate, great things are possible. Arup hires people with proven skills and open minds. We are taking deliberate action to create an inclusive culture that is grounded in our purpose to shape a better world.

At Arup, we welcome candidates from all backgrounds, regardless of age (within legal limits), disability, neurotype or mental health, gender, gender identity, gender expression, race, ethnicity, religion or belief, sexual orientation, socioeconomic background, whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross‑cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Careers page Our aim is to make this process as streamlined and easy as possible for our applicants.

Applications close 30 November 2025, we may close the role earlier than the advertised date should we receive a large number of applications, so please ensure you apply early.

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