Senior ServiceNow Consultant (CPT)

DataFin; Cape Town; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading consulting firm in Cape Town seeks a Senior ServiceNow Consultant to architect and lead implementations. Candidates must have over 5 years of experience in ServiceNow consulting and strong technical skills in JavaScript, Flow Designer, and integration strategies. Familiarity with investment management applications is preferred. This role demands proven leadership and problem-solving skills in a collaborative environment.

Qualifications

• 5+ years of experience in ServiceNow consulting.
• Hands-on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.
• Familiarity with investment management applications preferred.

Responsibilities

• Architect and lead ServiceNow implementations.
• Collaborate with stakeholders to meet business goals.
• Lead technical documentation and quality assurance.

Skills

ServiceNow consulting

JavaScript

Flow Designer

REST/SOAP APIs

Investment Management application knowledge

Job description

ENVIRONMENT

GUIDE technical engagements, ensuring the highest standards of solution design and delivery, while driving positive outcomes for clients utilising your expertise to fill the role of a Senior ServiceNow Consultant wanted by a provider of innovative Asset, Fund and Investor Services. You will take a lead – alongside Head of Practice in London - on the implementation and optimisation of ServiceNow platform, including modules such as ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM. The successful incumbent must have 5 years of work experience in ServiceNow consulting with hands-on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM. You also require in-depth knowledge of JavaScript, Flow Designer, REST/SOAP APIs, and ServiceNow integration strategies & familiarity with at least one Investment Management application (e.g., Fund Accounting, CRM, Document Management, or EDM) is preferred. e.g. eFront, Intralinks, Simcorp Dimension.

DUTIES

• Architect and lead ServiceNow implementations.
• Stakeholder Collaboration.
• ServiceNow best practice and standards.
• Technical Documentation.
• Quality Assurance / Pre-delivery or other audits.
• Customization and Development Leadership.
• Project Oversight.
• Technical Mentorship and Team Leadership.
• Complex Problem Resolution.
• Continuous Improvement.
• Company ServiceNow instance.
• Client & Company PTY planning.

REQUIREMENTS

• ServiceNow Expertise: At least 5 years of experience in ServiceNow consulting with hands-on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM.
• Proven Leadership in Implementations: Demonstrated success in leading enterprise-level ServiceNow implementations, balancing technical precision with business strategy.
• Advanced Technical Proficiency: In-depth knowledge of JavaScript, Flow Designer, REST/SOAP APIs, and ServiceNow integration strategies.
• Architectural Design Excellence: Extensive experience in designing scalable ServiceNow architectures and complex system integrations.
• Industry Knowledge: Familiarity with at least one Investment Management application (e.g., Fund Accounting, CRM, Document Management, or EDM) is preferred. e.g. eFront, Intralinks, Simcorp Dimension.

Advantageous –

• ServiceNow Certifications: Holding certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), and Certified System Administrator (CSA).

ATTRIBUTES

• Complex Problem-Solving Skills: Skilled in resolving technical challenges while minimizing impact to end users.
• Strategic Communication: Strong client-facing skills, adept at communicating technical concepts to both technical teams and executive stakeholders.
• Team and Leadership Skills: Proven ability to mentor and guide technical teams, fostering collaboration and knowledge sharing.