Senior ServiceNow BA - ITSM/ITOM/ITAM, Remote

Optimal Growth Technologies; Gauteng; Remote; ZAR 521 000 - 869 000; Full time

Job summary

A technology consulting firm is seeking a ServiceNow Business Analyst with an infrastructure background. This fully remote role requires 10+ years of experience, focusing on ServiceNow platform implementations across ITSM, ITOM, and ITAM. Candidates must have strong communication skills and experience in guiding IT infrastructure improvements. Ideal for those passionate about process optimization and service delivery in cloud environments.

Qualifications

• Minimum 10 years of experience as a Business Analyst.
• At least 5 years focusing on ServiceNow implementations.
• Strong background in IT infrastructure, including networks and cloud services.

Responsibilities

• Identify and document business requirements for ServiceNow implementations.
• Analyze processes and workflows for improvements within ServiceNow.
• Collaborate with technical teams on ServiceNow solutions.

Skills

Business analysis

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITAM

IT infrastructure knowledge

Process mapping

Workflow automation

Analytical skills

Communication skills

Project management

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

Job description

A technology consulting firm is seeking a ServiceNow Business Analyst with an infrastructure background. This fully remote role requires 10+ years of experience, focusing on ServiceNow platform implementations across ITSM, ITOM, and ITAM. Candidates must have strong communication skills and experience in guiding IT infrastructure improvements. Ideal for those passionate about process optimization and service delivery in cloud environments.