Senior Service Technician, South Africa

Greenlight Planet Inc.; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading clean energy company in South Africa is looking for a Senior Service Technician to manage after-sales operations. You will ensure timely diagnostics and repairs, improve processes, and manage a dedicated team. Ideal candidates should have at least 5 years of experience in the electronic consumer goods industry and possess excellent communication skills. Opportunities for professional growth are abundant.

Benefits

Professional growth opportunities

Collaborative culture

Multicultural work experience

Tailored learning and development programs

Qualifications

• Minimum of 5 years experience in after-sales services.
• Experience in electronic consumer goods or Inverter industry.
• Ability to communicate effectively across different audiences.

Responsibilities

• Perform diagnostics and repairs on customer returns.
• Continuously improve processes at the Service center.
• Coordinate with technology teams to meet customer service needs.
• Manage after-sales team development and improvements.
• Meet KPI goals in service level timelines.

Skills

Excellent communication skills

Problem-solving skills

Critical thinking

Entrepreneurial spirit

Education

Diploma or Bachelor's Degree in Engineering

Tools

3 Phase Wireman's Licence

Solar Inverters installation

Job description

Senior Service Technician, South Africa

Department: Operations

Employment Type: Permanent - Full Time

Location: Johannesburg, South Africa

Reporting To: After Sales Manager

About the Role

Sun King is looking for a Service Technician to manage the Aftersales operations in South Africa.

What you will be expected to do

Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all observed issues and actions taken.

Regular Process Improvement: Continuously improve all existing processes at the Service center.

Systems and Process Design: Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently.

Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.

Product Knowledge: Develop a thorough knowledge of the product and services the company offers.

Customer Service: Deliver comprehensive service to inquiring customers, find solutions, and close product replacements and other warranty claims within designated timelines. Delegate specific customer inquiries to appropriate teams when needed.

Team Management: Manage development and continuous improvement within the after-sales team. Provide guidance for team members' careers and drive professional growth within the team.

Dispute Management: Manage a large number of incoming calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.

Drive Operational Efficiency: Meet KPI goals, including service level timelines and customer net promoter scores.

Documentation & MIS: Provide periodic reports to management on after-sales & service activities, including but not limited to site assessment visits, installation monitoring & validation, and overseeing of third‑party installers.

You might be a strong candidate if you have :

• A Diploma, Bachelor's Degree or equivalent from a reputable institution in engineering or other relevant disciplines.
• A minimum of 5 years experience in after-sales services team in the electronic consumer goods / Inverter industry.
• A Valid 3 Phase Wiremans Licence.
• Experience installing Solar Inverters.
• Excellent verbal and written communication skills with the ability to pass information to different audiences in order to get results.
• A passion for resolving customer queries.
• Critical thinking skills.
• Entrepreneurial spirit with qualities of being able to work without supervision and figuring things out with innovative thinking, problem‑solving skills, and presence of mind.

What Sun King offers :

• Professional growth in a dynamic, rapidly expanding, high‑social‑impact industry.
• An open‑minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.