Senior Service Desk Analyst — 24x7 IT Support

Logicalis Group (DE); Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global IT solutions provider in Johannesburg is seeking a Senior Service Desk Analyst to provide first-line support. The role involves managing incoming customer requests, ensuring SLA adherence, and working closely with third-party suppliers. Candidates should have at least one year of experience in IT support and strong customer service skills. This position offers a supportive work environment with opportunities for personal development.

Benefits

Opportunities for personal development

Supportive and inclusive environment

Qualifications

• At least one year’s experience in an IT Service Desk or Helpdesk role or an equivalent IT degree.
• 1–2 years’ experience in a managed services or similar IT environment.
• Exposure to a wide range of technology and ITIL qualification preferred.

Responsibilities

• Monitor and distribute Incident calls to meet SLA.
• Handle incoming contacts from customers timely.
• Manage third-party suppliers for support.
• Escalate issues to ensure attention and support.

Skills

Customer service

Technical skills

Multi-tasking

Education

IT degree or equivalent

Tools

Windows 10

Microsoft Excel

Cisco Jabber Client

McAfee VirusScan

Microsoft Office 365

Job description

A global IT solutions provider in Johannesburg is seeking a Senior Service Desk Analyst to provide first-line support. The role involves managing incoming customer requests, ensuring SLA adherence, and working closely with third-party suppliers. Candidates should have at least one year of experience in IT support and strong customer service skills. This position offers a supportive work environment with opportunities for personal development.