Senior Service Advisor

Sydsen; Krugersdorp; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in Krugersdorp is seeking a skilled Service Advisor with at least 5 years of experience in a dealership or workshop. The role involves consulting with customers, managing service bookings, and ensuring satisfaction. Strong communication and technical skills are essential for success in this position.

Qualifications

• Minimum of 5 years experience as a service advisor in a dealership or automotive workshop.
• Ability to manage multiple tasks and prioritize workload efficiently.

Responsibilities

• Greet and consult with customers regarding vehicle service needs.
• Provide accurate repair estimates and manage service bookings.
• Liaise between customers, technicians, and parts departments to ensure efficient workflow.
• Monitor service progress and update customers proactively.
• Ensure customer satisfaction and repeat business.

Skills

Excellent communication skills

Customer service skills

Strong problem-solving skills

Technical knowledge of vehicles

Attention to detail

Tools

Dealership management systems

MS Office

Job description

Key Responsibilities

• Greet and consult with customers regarding vehicle service needs.
• Provide accurate repair estimates and manage service bookings.
• Liaise between customers, technicians, and parts departments to ensure efficient workflow.
• Monitor service progress and update customers proactively.
• Ensure customer satisfaction, repeat business, and positive service experiences.
• Maintain service records, reports, and administration accurately.
• Mentor and support junior service advisors where applicable.

Requirements

• Minimum of 5 years experience as a service advisor in a dealership or automotive workshop.
• Strong technical knowledge of vehicles and workshop operations.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple tasks and prioritize workload efficiently.
• Proficiency with dealership management systems and MS Office.
• Strong problem-solving skills and attention to detail.