Senior Service Advisor

Sydsen Group (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An automotive dealership is seeking an experienced Senior Service Advisor to join their team. Candidates should have over 5 years of experience in the automotive industry, strong technical knowledge, and the ability to deliver exceptional customer service. Responsibilities include consulting with customers, providing repair estimates, and maintaining service records. This position requires multitasking abilities and proficiency with management systems.

Qualifications

• 5+ years of service advisor experience in a dealership or automotive workshop.
• Strong technical knowledge of vehicles and workshop operations.
• Excellent communication and customer service skills.

Responsibilities

• Greet and consult with customers regarding vehicle service needs.
• Provide accurate repair estimates and manage service bookings.
• Liaise between customers, technicians, and parts departments.

Skills

Customer service

Technical knowledge of vehicles

Communication skills

Problem-solving skills

Multitasking

Tools

Dealership management systems

MS Office

Job description

A well-established automotive dealership in the West Rand is seeking an experienced Senior Service Advisor to join our team. The ideal candidate will have 5+ years of service advisor experience within the automotive industry, strong technical knowledge, and a proven ability to deliver exceptional customer service.

Key Responsibilities

• Greet and consult with customers regarding vehicle service needs.
• Provide accurate repair estimates and manage service bookings.
• Liaise between customers, technicians, and parts departments to ensure efficient workflow.
• Monitor service progress and update customers proactively.
• Ensure customer satisfaction, repeat business, and positive service experiences.
• Maintain service records, reports, and administration accurately.
• Mentor and support junior service advisors where applicable.

Requirements

• Minimum of 5 years’ experience as a service advisor in a dealership or automotive workshop.
• Strong technical knowledge of vehicles and workshop operations.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple tasks and prioritize workload efficiently.
• Proficiency with dealership management systems and MS Office.
• Strong problem-solving skills and attention to detail.