Senior Service Advisor

Sydsen; Gauteng; On-site; ZAR 250 000 - 300 000; Full time

Job summary

A leading automotive service provider in Gauteng is seeking an experienced Service Advisor to manage customer interactions and ensure satisfaction. The ideal candidate will have over 5 years of experience in a dealership, possess strong technical knowledge of vehicles, and demonstrate excellent communication skills. This role involves estimating repair costs, coordinating with technicians, and maintaining service records.

Qualifications

• Minimum of 5 years experience as a service advisor in a dealership or automotive workshop.
• Strong technical knowledge of vehicles and workshop operations.
• Excellent communication and customer service skills.

Responsibilities

• Greet and consult with customers regarding vehicle service needs.
• Provide accurate repair estimates and manage service bookings.
• Liaise between customers, technicians, and parts departments.

Skills

Customer service skills

Technical knowledge of vehicles

Communication skills

Problem-solving skills

Time management

Tools

Dealership management systems

MS Office

Job description

Key Responsibilities

• Greet and consult with customers regarding vehicle service needs.
• Provide accurate repair estimates and manage service bookings.
• Liaise between customers, technicians, and parts departments to ensure efficient workflow.
• Monitor service progress and update customers proactively.
• Ensure customer satisfaction, repeat business, and positive service experiences.
• Maintain service records, reports, and administration accurately.
• Mentor and support junior service advisors where applicable.

Requirements

• Minimum of 5 years experience as a service advisor in a dealership or automotive workshop.
• Strong technical knowledge of vehicles and workshop operations.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple tasks and prioritize workload efficiently.
• Proficiency with dealership management systems and MS Office.
• Strong problem-solving skills and attention to detail.