Reference : CPT -AK-1
You will be responsible for maintaining the software, hardware, and systems on a Windows server.
Install and monitor Windows operating systems and cater to clients' needs.
Resolve user issues, address management requests, and identify potential issues by implementing security measures.
Responsibilities
- Implement Server Security patch management (create packages for deployment to Test and Dev, build release notes and deploy to Production).
- Server Application patch management for more than [servers].
- Desktop Security patch management (create packages, deploy to desktops and laptops).
- Create and maintain patch schedules.
- Implement and maintain KMS (Centralized Server License solutions).
- Implement and maintain RDP (Centralized Server for RDP authentication).
- Maintain N-1 for Server OS's to assist with PCI-DSS certification (upgrade to supported Server OS’s).
- Server migrations and cloning (Cloning, Sysprep, Domain registrations, patching).
- Server builds: build new servers (Domain registrations, patching, etc.).
- Maintain relevant SOP’s, Low Level Designs (SCCM, SCOM, Server OS Standards).
- Maintain SCCM for patching and create roll-out packages of applications.
- Maintain SCOM for real-time infrastructure events.
- Adhoc project participation.
- Service request and incident handling.
- Change request handling.
- Researching, diagnosing, recurring events by troubleshooting, and identifying solutions to resolve system issues.
Requirements
- CompTIA Server+
- ITIL Foundation
- Diploma / Degree in information technology or A+, N+
- Microsoft Certified Solutions Expert (MCSE) MCP, Windows servers
- Years’ work experience in an Enterprise IT technical Support background – Senior.
Server Support Engineer Knowledge
- Maintain and excel in an IT environment that manages endpoints (Server, Desktop, Laptop).
- Solid understanding of Microsoft Windows Server.
- Sound knowledge of operating system platforms as well as areas like VMware, Active Directory, and Microsoft Exchange.
- Strong technical abilities allow this role to be hands‑on in correcting the configuration of the service.
- Working experience within IT Operations, infrastructure services support.
- Understanding of several diverse areas ranging from physical server maintenance to virtual server infrastructure.
- Knowledge of Windows.
- Operating system SCOM and Microfocus Ops Bridge integration SCCM and Intune integration.
- Working knowledge of a call logging system.
- Experience in hardware skills (server and network) Change Management.
Package & Remuneration Annually #J-
Please note that only shortlisted candidates will be contacted.