Senior SAP Cloud Services Orchestrator

SAP; Sandton; On-site; ZAR 1,800,000 - 2,300,000; Full time

Job summary

SAP is seeking a Technical Service Manager (TSM) to lead end-to-end technical engagement across SAP Enterprise Cloud Services with focus on HANA Enterprise Cloud, S/4HANA editions, and related cloud offerings. The role acts as a trusted technical advisor, guiding migrations, architecture decisions, and service optimization for complex customer landscapes.

Ideal candidates have 12–16 years in SAP tech administration or cloud services, strong stakeholder management, and proven ability to drive

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Technical Engineering, Information Technology, Business Administration, or related fields.
• Strong understanding of SAP Basis administration, SAP system migration, SAP HANA, and SAP landscape operations.
• Solid knowledge of SAP cloud business, cloud infrastructure, hybrid environments, and cloud operational processes.
• Hands-on experience with Unix/Linux environments, SAP HANA, and Sybase databases.
• Excellent communication and presentation skills in English with the ability to communicate effectively with both technical and non-technical stakeholders.
• Strong customer engagement, stakeholder management, and de-escalation capabilities.
• Ability to manage multiple customer engagements in parallel within a global virtual organization.
• Proactive, problem-solving, customer-first mindset with strong ownership and accountability.
• Strong collaboration skills with experience working in global and matrix organizations.

Responsibilities

• Serve as the primary contact for customers on SAP technology discussions, innovations, technical escalations, incidents, and service requests.
• Build and maintain strong relationships with customer stakeholders and establish trusted technical advisor status.
• Lead End-to-End service delivery across customer landscapes as the technical orchestrator.
• Understand customer business goals, challenges, and technical requirements to recommend optimal SAP solutions and services.
• Provide expert guidance on SAP S/4HANA architecture, migration paths, conversion methodologies, and technical tooling.
• Understand SAP High Availability (HA), Disaster Recovery (DR), network, virtualization, and hyperscaler technologies.
• Identify top technical issues, define service improvement plans, and drive implementation of technical action items.
• Design and optimize SAP configurations to maximize system performance, stability, and availability.
• Act as a de-escalation point for critical customer situations and coordinate resolution across SAP delivery units.
• Support positioning of additional ECS offerings and contribute to contract renewals in alignment with SAP sales teams.
• Proactively manage operational and security risks through timely maintenance activities, compliance actions, and risk mitigations.
• Foster a culture of proactive problem management and continuous service improvement.
• Collaborate with ECS delivery teams to establish long-term technical roadmaps and account strategies.

Skills

SAP HANA

SAP Basis administration

Cloud infrastructure

Stakeholder management

Customer engagement

De-escalation capabilities

Unix/Linux

Communication

Problem solving

Architecture discussions

Education

Bachelor’s degree in Computer Science/Engineering/IT

Tools

SAP Solution Manager

ITIL

SAP ALM

Run SAP methodologies

Job description

SAP is seeking a Technical Service Manager (TSM) to lead end-to-end technical engagement across SAP Enterprise Cloud Services with focus on HANA Enterprise Cloud, S/4HANA editions, and related cloud offerings. The role acts as a trusted technical advisor, guiding migrations, architecture decisions, and service optimization for complex customer landscapes.

Ideal candidates have 12–16 years in SAP tech administration or cloud services, strong stakeholder management, and proven ability to drive