Senior Sales Broker - Pavilion Mall

University of Fort Hare; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading investment firm in Durban is searching for a Senior Broker to manage client investments in rare coins and medallions. Your role will involve building and maintaining strong client relationships through excellent service and a diagnostic approach to sales. Candidates should have a proven sales track record and strong communication skills. An exciting, dynamic work environment awaits those who thrive on meeting sales targets and providing exceptional service.

Benefits

Market related commission

Dynamic work environment

Qualifications

• Proven track record in sales with strong selling discipline.
• Excellent verbal and written communication skills.
• Strong relationship-building and networking skills.

Responsibilities

• Use a diagnostic, relationship-driven sales approach.
• Continuously prospect and identify new business opportunities.
• Deliver a superior client experience across multiple interactions.

Skills

Sales expertise

Relationship building

Client-centric approach

Communication skills

Education

Matric (Grade 12)

Tools

Microsoft Office

CRM systems

Job description

Monthly Basic Plus Commission (Market related)

Are you a driven sales professional with a passion for relationship‑building and luxury investment products? Our client, a leader in rare coins and medallions, is seeking an ambitious Senior Broker to join their retail team.

As a Senior Broker, you will play a central role in guiding clients through their investment journey, growing your own portfolio of collectors, and delivering exceptional service in a premium retail environment.

Sales & Client Growth

• Use a diagnostic, relationship‑driven sales approach aligned to company standards.
• Continuously prospect and identify new business opportunities through networking, events, research, referrals, and database mining.
• Review and advise on client collections to ensure they remain well‑balanced and in line with company guidelines.
• Build long‑term client relationships through consistent, value‑driven engagement – not just transactional calls.
• Stay informed on global economic and political trends to effectively position products with clients.
• Remain up to date on all new product launches, pricing, and marketing materials.

Store Operations

• Ensure the store is open, fully operational, clean and visually aligned with the brand at all times.
• Deliver a superior client experience across in‑store, telephonic and email interactions.
• Uphold all health, safety, security and hygiene standards.

Stock Management

• Conduct stock counts and safeguard all merchandise according to strict company procedures.
• Ensure accurate and attractive product displays.

Administration & Compliance

• Maintain accurate filing, CRM capturing, and store administration.
• Strictly adhere to all legislative and company policies, including CPA, FICA, 2nd Hand Goods Act, OHS, and Trade Exchange procedures.
• Ensure all transactions are processed accurately and in line with company standards.

General Duties

• Protect company assets and client‑owned items.
• Keep the store neat, tidy and compliant with brand standards.
• Wear the company name badge at all times.
• Assist the Broker Manager with delegated responsibilities.

Additional Expectations

During quieter periods, you will:

• Conduct online research (including LinkedIn) to identify prospective clients.
• Call and qualify new leads, initiating long‑term relationship journeys.
• Review client collections to identify opportunities for engagement.
• Ensure all admin, compliance and CRM tasks are fully up to date.

A high level of awareness and vigilance regarding suspicious behaviour is essential.

Critical Success Factors

• Meeting or exceeding individual monthly rare sales targets.
• Representing the company brand through professional appearance, communication and conduct.
• Delivering exceptional service aligned to the values of Know Your Customer, Operational Excellence and Above and Beyond.
• Maintaining full compliance with administrative and legislative requirements.

Required Competencies

• Matric (Grade 12)
• Proven track record in sales with strong selling discipline
• Professional, well‑groomed presentation
• Excellent verbal & written communication
• Strong relationship‑building and networking skills
• Client‑centric approach and a team‑player mindset
• Resilience, drive, optimism and the ability to think on your feet
• Sound ethical judgement
• Proficient in Microsoft Office and CRM systems
• Willingness to learn, improve and follow through consistently

Please note that only suitable candidates will be contacted.