Senior Sales Administrator - Johannesburg

Headhunters; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency in South Africa is seeking an experienced Senior Sales Administrator for their Johannesburg location. The role requires strong organizational skills, excellent communication, and a minimum of 4 years' experience in sales and marketing, ideally in the construction industry. Reliable transport is essential, and proficiency in Microsoft Excel and CRM systems is a must. This position offers the opportunity to work in a professional environment with diverse responsibilities.

Qualifications

• Minimum of 4 years’ working experience in sales and marketing.
• Experience in the construction industry required.
• Must have reliable transport.

Responsibilities

• Handle incoming customer calls and assist with queries.
• Follow up on quotations to convert into sales.
• Build and maintain strong customer relationships.
• Ensure customer satisfaction in all areas of responsibility.

Skills

Fluent in English (spoken and written)

Strong Microsoft Excel skills

Excellent planning and organisational abilities

Strong customer service skills

Telephone communication skills

Education

Grade 12 (Matric)

Certificate or Diploma in Sales & Marketing and/or Office Administration

Tools

Pastel Accounting software

CRM systems

Job description

Our client, a market leader in their field, is seeking to employ an experienced Senior Sales Administrator based in Johannesburg, East Rand.

Previous experience in the construction industry essential and non-negotiable.

The ideal candidate must have their own reliable transport.

Requirements:

• Grade 12 (Matric).
• Certificate or Diploma in Sales & Marketing and/or Office Administration.
• Minimum of 4 years’ working experience in the sales and marketing field.
• Fluent in English (spoken and written).
• Strong Microsoft Excel skills (report creation, hyperlinks, data management).
• Excellent planning and organisational abilities.
• Strong customer service and telephone communication skills.
• Experience with Pastel Accounting software.
• Experience with Customer-Relationship-Management (CRM) systems.

Responsibilities and expectations but not limited to:

Internal Sales

• Handle incoming customer calls and assist with queries.
• Follow up on quotations to convert into sales.
• Identify and engage new customers.
• Build and maintain strong customer relationships.
• Maintain friendly and professional communication with clients and staff.
• Monitor deliveries and collections where necessary.
• Ensure consistent customer contact and effective quote-to-sale conversion.

Customer Service

• Ensure customer satisfaction in all areas of responsibility.
• Represent the company professionally and uphold a high standard of service.
• Exceed customer expectations through proactive communication and delivery.
• Maintain a professional appearance during client interactions.
• Ensure 24-hour turnaround on customer queries.
• Provide product information, brochures, and updates.
• Maintain constant, clear, and timely customer communication.
• Respond to complaints, communicate solutions, and provide feedback.
• Maintain accurate CRM records.

Administration Duties

• Cost products and prepare quotations, including tender documents.
• Follow up on submitted quotations and tenders.
• Maintain a structured customer and product database.
• Ensure accurate costing and invoicing on accounting software.
• Support the Safety Officer with OHS documentation updates.
• Maintain and update Service Level Agreements with customers.
• Ensure all accepted quotations have signed Terms & Conditions.
• Compile and submit professional tender and contract documentation.
• Collaborate with the finance department to prepare and maintain sales reports.
• Monitor deposit invoices, balance invoices, and retentions.
• Create and maintain a job register.

Sales Support

• Coordinate and manage sales team schedules and commitments.
• Ensure adequacy of sales materials and equipment.
• Organise and maintain both financial and non-financial sales data.
• Compile and present sales reports.
• Process all sales orders accurately and timeously.
• Track team progress and monitor target achievements.
• Assist in preparing promotional material for events and trade shows.
• Oversee and verify the accuracy of junior administrative staff.

General Responsibilities

• Maintain a clean, organised, and safe working environment.
• Uphold confidentiality and data privacy standards.
• Support team members and assist with admin queries when required.
• Demonstrate respect, courtesy, and teamwork.
• Contribute positively to team morale and uphold company values.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.