Senior Retentions Consultant: Non-Life Assurance

iMasFinance Co-operative (Ltd); Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance brokerage in Gauteng seeks a Customer Service Representative. The role focuses on client retention and delivering exceptional customer service by managing member profiles and providing expert advice on insurance products. Candidates should have at least 3-4 years of experience in non-life insurance and possess strong communication and problem-solving skills.

Qualifications

• At least 3-4 years proven non-life insurance retentions experience in a Brokerage contact centre.
• Knowledge of insurance products and saves structure will be beneficial.

Responsibilities

• Provide exceptional customer service and ensure high levels of customer satisfaction.
• Handle all administrative functions on an existing member's profile.
• Provide accurate advice regarding risk and cover.

Skills

Customer Service skills

Excellent communication skills

Attention to detail

Negotiation skills

Analytical thinking

Education

Matric Certificate

FAIS credits on NQF level 4/5

RE5 (Representative)

Job description

At iMas Insurance Brokers, we are committed to driving transformation and diversity in the workplace. In support of our transformation strategy, preference will be given to candidates from designated groups.

Job Purpose

To provide exceptional customer service and ensure high levels of customer satisfaction, retention and loyalty by handling all administrative functions on an existing member's profile and by providing accurate advice regarding risk and cover. Retention of clients from all platforms, saving intended cancellations.

Qualifications and Experience

Matric Certificate
FAIS credits on NQF level 4/5, as per FSCA legislative requirements
RE5 (Representative)
Knowledge of insurance products and saves structure will be beneficial.

Experience

At least 3-4 years proven non-life insurance retentions experience in a Brokerage contact centre.

Knowledge and Skills

Computer literate (MS Office)
Attention to detail
Customer Service skills
Excellent communication skills
Interpersonal skills
Negotiation skills
Persuasion skills
Analytical thinking
Problem solver