Senior Retail Manager

Gsi Talent Solutions Pty; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail recruitment agency is seeking an experienced Senior Retail Manager to lead operations at a hypermarket dealership. This role requires over 10 years in retail management with demonstrated leadership skills and a strong understanding of retail operations. Responsibilities include overseeing daily operations, managing a sales team, and ensuring compliance with safety regulations. A competitive salary and benefits package are offered.

Qualifications

• Minimum 10 years' experience in retail management, preferably in a hypermarket or large-format store.
• Proven leadership and team management skills.
• Strong understanding of retail operations, merchandising, and customer service.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in retail systems and reporting tools.
• Ability to work under pressure and adapt to a fast-paced environment.
• Matric required; tertiary qualification in Retail Management or Business Administration is an advantage.

Responsibilities

• Oversee daily operations of the hypermarket dealership, ensuring smooth and efficient functioning.
• Lead, motivate, and manage a team of sales staff to achieve performance targets.
• Implement and monitor sales strategies, promotions, and customer engagement initiatives.
• Manage inventory levels, rotation, and merchandising standards.
• Ensure compliance with health, safety, and regulatory requirements.
• Analyze sales reports and KPIs to identify growth opportunities and operational improvements.
• Handle customer queries and complaints professionally and promptly.
• Collaborate with suppliers, logistics, and finance teams to optimize store performance.
• Conduct regular staff training and performance evaluations.

Job description

Introduction

We are currently seeking to appoint an experienced Senior Retail Manager to lead operations at our hypermarket dealership.

Duties & Responsibilities

• Oversee daily operations of the hypermarket dealership, ensuring smooth and efficient functioning.
• Lead, motivate, and manage a team of sales staff to achieve performance targets.
• Implement and monitor sales strategies, promotions, and customer engagement initiatives.
• Manage inventory levels, rotation, and merchandising standards.
• Ensure compliance with health, safety, and regulatory requirements.
• Analyze sales reports and KPIs to identify growth opportunities and operational improvements.
• Handle customer queries and complaints professionally and promptly.
• Collaborate with suppliers, logistics, and finance teams to optimize store performance.
• Conduct regular staff training and performance evaluations.

Desired Experience & Qualification

• Minimum 10 years' experience in retail management, preferably in a hypermarket or large-format store.
• Proven leadership and team management skills.
• Strong understanding of retail operations, merchandising, and customer service.
• Excellent communication, interpersonal, and problem‑solving abilities.
• Proficiency in retail systems and reporting tools.
• Ability to work under pressure and adapt to a fast‑paced environment.
• Matric required; tertiary qualification in Retail Management or Business Administration is an advantage.

Core Competencies of a High‑Impact Senior Retail Manager

• Leadership That Inspires: Sets a clear vision and energizes the team around shared goals. Leads by example with professionalism, punctuality, and customer focus. Builds trust through transparency and consistency.
• Sales‑Driven Mindset: Understands sales metrics and how to influence them (conversion rate, basket size, foot traffic). Coaches staff on upselling, cross‑selling, and customer engagement. Uses promotions and campaigns strategically to boost revenue.
• Operational Excellence: Manages inventory, merchandising, and store layout to maximize sales. Ensures smooth daily operations with minimal disruptions. Keeps the store compliant with health, safety, and regulatory standards.
• Team Development & Motivation: Recruits and retains top talent. Provides regular feedback, recognition, and growth opportunities. Handles conflict with fairness and emotional intelligence.
• Customer‑Centric Approach: Creates a culture of service excellence. Handles complaints with empathy and resolution‑focused thinking. Understands local customer behaviour and tailors the experience accordingly.
• Data‑Driven Decision Making: Analyzes sales reports, customer feedback, and market trends. Makes informed decisions to adjust staffing, stock, and strategy. Tracks KPIs and sets performance benchmarks.

Bonus Traits That Elevate Performance

Resilience: Retail is fast‑paced and unpredictable.

Adaptability: Markets shift—so must your strategy.

Tech Savvy: POS systems, CRM tools, and analytics.

Commercial Awareness: Knows what drives profit and margin.

Communication Skills: Keeps staff aligned and customers engaged.

Package & Remuneration

Market related, monthly salary.