Senior Retail Manager

A-Z Business Professionals; Gauteng; On-site; ZAR 2 000 000; Full time

Job summary

A retail management company in South Africa is seeking an experienced Senior Retail Manager to oversee operations at their hypermarket dealership. The role demands a leader with a minimum of 10 years in retail management, exhibiting strong leadership, sales-driven mindset and excellent communication skills. Responsibilities include managing daily operations, ensuring customer satisfaction, and leading a team towards achieving sales targets. Competitive salary based on experience.

Qualifications

• Minimum 10 years' experience in retail management with a focus on hypermarkets.
• Proven leadership skills to motivate and manage a sales team.
• Strong problem-solving and customer service abilities.

Responsibilities

• Oversee daily operations to ensure efficient functioning.
• Lead and manage a team to achieve performance targets.
• Handle customer queries and complaints professionally.

Skills

Leadership and team management

Sales-driven mindset

Operational excellence

Customer-centric approach

Data-driven decision making

Education

Matric required; tertiary qualification in Retail Management or Business Administration preferred

Tools

Retail systems and reporting tools

Job description

KEY PURPOSE OF THIS POSITION

We are currently seeking to appoint an experienced Senior Retail Manager to lead operations at our hypermarket dealership.

Role Overview

Location: Centurion
Staff Size: employees
Start Date: Not defined
Working hours: Retail operating hours
Contract Type: Permanent
Salary Range: Current Retail Manager should be earning R2mil per annum or above.

Salary is indication of seniority.

Key Requirements

Proven experience in retail management, preferably in a hypermarket or large-format store; Strong leadership and team development skills; Ability to manage sales targets, inventory, and operational efficiency; Excellent communication and customer engagement abilities; Familiarity with retail systems and reporting tools.

Key Responsibilities

• Oversee daily operations of the hypermarket dealership, ensuring smooth and efficient functioning.
• Lead, motivate, and manage a team of sales staff to achieve performance targets.
• Implement and monitor sales strategies, promotions, and customer engagement initiatives.
• Manage inventory levels, rotation, and merchandising standards.
• Ensure compliance with health, safety, and regulatory requirements.
• Analyze sales reports and KPIs to identify growth opportunities and operational improvements.
• Handle customer queries and complaints professionally and promptly.
• Collaborate with suppliers, logistics, and finance teams to optimize store performance.
• Conduct regular staff training and performance evaluations.

Candidate Requirements

• Minimum 10 years' experience in retail management, preferably in a hypermarket or large-format store.
• Proven leadership and team management skills.
• Strong understanding of retail operations, merchandising, and customer service.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in retail systems and reporting tools.
• Ability to work under pressure and adapt to a fast‑paced environment.
• Matric required; tertiary qualification in Retail Management or Business Administration is an advantage.

Core Competencies of a High‑Impact Senior Retail Manager

1. Leadership That Inspires
   Sets a clear vision and energizes the team around shared goals; Leads by example with professionalism, punctuality, and customer focus; Builds trust through transparency and consistency.
2. Sales‑Driven Mindset
   Understands sales metrics and how to influence them (conversion rate, basket size, foot traffic); Coaches staff on upselling, cross‑selling, and customer engagement; Uses promotions and campaigns strategically to boost revenue.
3. Operational Excellence
   Manages inventory, merchandising, and store layout to maximize sales; Ensures smooth daily operations with minimal disruptions; Keeps the store compliant with health, safety, and regulatory standards.
4. Team Development & Motivation
   Recruits and retains top talent; Provides regular feedback, recognition, and growth opportunities; Handles conflict with fairness and emotional intelligence.
5. Customer‑Centric Approach
   Creates a culture of service excellence; Handles complaints with empathy and resolution‑focused thinking; Understands local customer behavior and tailors the experience accordingly.
6. Data‑Driven Decision Making
   Analyzes sales reports, customer feedback, and market trends; Makes informed decisions to adjust staffing, stock, and strategy; Tracks KPIs and sets performance benchmarks.

Bonus Traits That Elevate Performance

• Resilience – Retail is fast‑paced and unpredictable.
• Adaptability – Markets shift—so must your strategy.
• Tech Savvy – POS systems, CRM tools, and analytics.
• Commercial Awareness – Knows what drives profit and margin.
• Communication Skills – Keeps staff aligned and customers engaged.

A strong retail manager doesn't just manage—they lead, coach, and elevate #J-