Senior Reservations Specialist - Safari Lodge Experiences

Bundox Safari Co; Maruleng Local Municipality; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Bundox Safari Co in Limpopo's Maruleng Local Municipality seeks a Senior Reservationist to manage reservations for its luxury safari properties and experiences. This on-site role handles inquiries, provides options for accommodation, spa services, safaris, and packages, and converts inquiries into confirmed bookings.

You will maintain reservation systems, update availability and rates, prepare confirmations, coordinate with reception and operations, address guest queries, resolve issues, and

Qualifications

• Strong reservations experience managing booking systems and rates.
• Excellent phone etiquette and customer service.
• Strong communication and receptionist duties experience.
• Hospitality/travel/safari lodge experience preferred.
• Strong organizational skills with multitasking ability.
• Proficiency with reservation software and basic computer apps.

Responsibilities

• Handle inbound phone and email inquiries and provide accurate information about options.
• Convert inquiries into confirmed bookings and manage reservations system.
• Update availability and rates; prepare booking confirmations.
• Coordinate with reception and operations for guest arrivals/departures.
• Address guest queries and special requests; resolve issues.
• Support reporting and administrative tasks related to reservations; mentor junior staff.

Skills

Reservations skills

Phone etiquette

Customer service

Communication

Organization

Multitasking

Reservation software

Education

Hospitality management qualification

Tools

Reservation software

Property management systems

Email/ spreadsheets

Job description

Bundox Safari Co in Limpopo's Maruleng Local Municipality seeks a Senior Reservationist to manage reservations for its luxury safari properties and experiences. This on-site role handles inquiries, provides options for accommodation, spa services, safaris, and packages, and converts inquiries into confirmed bookings.

You will maintain reservation systems, update availability and rates, prepare confirmations, coordinate with reception and operations, address guest queries, resolve issues, and