Senior Reservations Consultant (Franschhoek)

Wild Dreams Hospitality; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent hospitality organization in Stellenbosch is seeking a dedicated professional to manage reservations and travel logistics. The ideal candidate will have tour operating experience and a strong grasp of booking systems, with a passion for remote African destinations. Responsibilities include handling client communications, maintaining reservation records, and ensuring successful booking processes. Join a team committed to excellence in service and conservation.

Qualifications

• Experience handling complex travel logistics and understanding remote lodge operations.
• Strong grasp of rate structures and booking platforms.
• Knowledge of remote travel destinations, especially Namibia and Mozambique.

Responsibilities

• Respond promptly to all reservation-related emails and calls.
• Maintain organized reservation records and guest history files.
• Provide accurate travel logistics guidance for remote destinations.
• Ensure deposits are received within 14 days of booking.
• Liaise with operations for client needs and logistics.

Skills

Tour Operating background

Experience in reservations and PMS systems

Excellent communication skills

Detail-oriented admin skills

Knowledge of travel logistics

Team player

Job description

Overview

This organization champions a handpicked ensemble of independently owned lodges, camps, and hotels scattered across some of Africa's most breathtaking landscapes, each property chosen not just for its luxury, but for its commitment to conservation, community upliftment, and conscious travel.

Candidate Requirements

• A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
• Experience in reservations and PMS systems
• Strong grasp of rate structures (rack, STO) and booking platforms
• Excellent communication and client service skills
• Detail-oriented with solid admin and payment tracking abilities
• Knowledge of travel logistics, especially for remote African destinations
• Team player who collaborates across departments
• Some understanding of Namibia and Mozambique

Candidate Responsibilities

• Respond promptly to all reservation-related emails and calls.
• Maintain organized reservation records and guest history files.
• Understand room types, activities, facilities, and competitor offerings.
• Provide accurate travel logistics guidance for remote destinations.
• Quote and confirm bookings with correct rates and charges.
• Ensure deposits are received within 14 days of booking.
• Monitor and follow up on outstanding payments.
• Flag payment issues to the Reservations Manager.
• Maintain a professional, positive attitude with clients.
• Liaise with operations for client needs and logistics.
• Pass sales leads to the Sales team.
• Flag special requests or potential issues to the Reception Manager.
• Support special projects as needed by Reservations, Sales, or Marketing teams.

Weekdays 08:00–17:00