Senior Reservationist / Front Office

University of Fort Hare; Kariega, Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality-focused institution is seeking a Senior Reservations & Front Office Coordinator to manage reservation functions and oversee front office operations. The ideal candidate should have 3–5 years of experience in hospitality, strong communication skills, and the ability to work flexible hours. This live-in position offers accommodations and meals during shifts, alongside competitive salary benefits.

Benefits

Live-in accommodation provided

Meals during shifts

Competitive salary based on experience

Growth and development within the property/brand

Qualifications

• Minimum 3–5 years’ experience in reservations and/or front office roles within the hospitality industry.
• Strong knowledge of reservation systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage all reservation functions and oversee front office operations.
• Assist with hosting events, functions, or activities as required.
• Resolve guest queries and complaints promptly.

Skills

Reservation management

Guest relations

Interpersonal communication

Organizational skills

Tools

Reservation systems (e.g., Semper)

Job description

Hospitality / Hotel / Catering / Tourism / Travel (Market related)

Senior Reservations & Front Office Coordinator (Hospitality)

Location: Addo Area On-site (Live-in position)

Availability: Immediate

Position Overview

We are seeking a highly organised, service-driven Senior Reservations / Front Office professional to join our hospitality team. The ideal candidate will manage all reservation functions, oversee front office operations, and play an active role as an on-site host, ensuring an exceptional guest experience from arrival to departure. This is a live-in position; the successful applicant must be willing to reside on the property.

Key Responsibilities

Reservations Management

• Handle all accommodation bookings (email, phone, booking platforms).
• Maintain accurate reservation systems and daily occupancy reports.
• Manage guest confirmations, pre‑arrival communication and special requests.
• Liaise with sales, housekeeping, and operations to ensure room readiness and guest satisfaction.
• Monitor OTA channels, update availability, and ensure rate parity.

Front Office Operations

• Oversee guest check‑ins, check‑outs, and daily guest relations.
• Manage front office procedures, cash‑ups, and administrative tasks.
• Ensure guest queries and complaints are resolved promptly and professionally.
• Supervise and support junior front office staff if applicable.

Hosting Duties

• Act as an on‑site host for guests, ensuring a warm, welcoming environment.
• Engage with guests during their stay, offering assistance, recommendations, and support.
• Represent the establishment professionally at all times.
• Assist with hosting events, functions, or activities as required.

Requirements

• Minimum 3–5 years’ experience in reservations and/or front office roles within the hospitality industry.
• Strong knowledge of reservation systems (e.g., Semper or similar).
• Excellent communication and interpersonal skills.
• Professional, well‑presented, and confident in guest engagement.
• Strong organisational and multitasking abilities.
• Ability to work flexible hours, including weekends and public holidays.
• Must be available immediately.
• Must be willing to live on‑site.
• Driver’s licence advantageous.

Personal Attributes

• Guest‑centric with a natural passion for hospitality.
• Calm under pressure and solution‑driven.
• High attention to detail.
• Reliable, responsible, and proactive.
• Positive attitude and strong work ethic.

Benefits

• Live‑in accommodation provided.
• Meals during shifts provided.
• Competitive salary based on experience.
• Growth and development within the property/brand.