Senior Propositions Lead

dunnhumby; South Africa; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading data-driven company is looking for a Senior Propositions Lead – Loyalty & Personalisation to manage propositions that deliver value to clients. You will leverage your extensive experience in retail and customer loyalty, oversee market research, and create communication materials. The ideal candidate should have a degree in Marketing or Business and about 7 years of relevant experience. This role offers a flexible work environment with comprehensive rewards.

Benefits

Flexible working hours

Birthday off

Qualifications

• Approximately 7 years relevant experience in loyalty and personalisation, including technology, products, services, marketing, or consulting.
• Experience in retail (grocery/FMCG, pharmacy, fashion, or other sectors) preferred.
• Ideally, experience in CRM.

Responsibilities

• Conduct market research to gather insights on competitors and market needs.
• Create proposition and product explanation materials.
• Collaborate with Product Managers to understand product offerings.
• Build strong relationships with consulting and market teams.
• Ensure markets have necessary documentation to deliver propositions.
• Support training plans and lead training sessions.
• Assist the Sales process by responding to client team queries.

Skills

Commercial mindset

Strong communicator

Excellent written communication skills

Confident presenter

Highly organised

Collaborative team player

Education

Degree or equivalent in Marketing or Business

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Senior Propositions Lead – Loyalty & Personalisation

Most companies try to meet expectations — dunnhumby exists to defy them. We use big data, deep expertise and AI-driven platforms to decode the 21st-century human experience, then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.

We’re looking for a talented Senior Propositions Lead who expects more from their career. This is an opportunity to work with a market-leading business to develop and manage the Loyalty and Personalisation Propositions at dunnhumby, delivering relevancy to customers and value to clients.

Joining our team, you’ll collaborate with passionate people and act as the Senior Propositions Lead for Loyalty & Personalisation, engaging with global market teams and technical colleagues. Working alongside the Propositions Manager, you’ll support the management of the following propositions: Customer Loyalty, Customer Journey Communications and Omnichannel Personalisation.

Your main responsibilities will be:

• Conduct market research to gather insights on competitors and market needs, and structure findings in a comprehensive format for market teams.
• Create proposition and product explanation materials, including presentations, one-pagers, and case studies.
• Collaborate with Product Managers to gain a deep understanding of dunnhumby’s product offerings.
• Build strong relationships with consulting and market teams to develop global best practice content and identify training needs.
• Ensure markets have all necessary documentation to offer, sell, and deliver propositions; maintain and update proposition content.
• Support training plans and potentially lead training sessions to enable markets to integrate propositions into their workplans.
• Assist the Sales process by responding to client team queries and ensuring accurate information is shared with clients and prospects.

What we expect from you:

• Degree or equivalent in Marketing or Business.
• Approximately 7 years’ relevant experience or proven track record in the following:
  • Retail (grocery/FMCG, pharmacy, fashion, or other sectors)
  • Loyalty and/or personalisation – including technology, products, services, offers, marketing, or consulting
  • Ideally, experience in CRM

Required Skills and Behaviours:

• Commercial mindset with a focus on delivering client value
• Passionate about modern customer loyalty & personalisation
• Strong communicator, able to work effectively with commercial and technical teams across different countries and cultures
• Excellent written communication skills, capable of producing clear and engaging documents and presentations
• Confident presenter, both online and in-person
• Highly organised with strong attention to detail
• Collaborative team player, comfortable working independently in a hybrid (in-person and remote) environment

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

We are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe in diversity and inclusion and have a full D&I strategy to implement this long-term behaviour change.