Senior Project Manager - Market Research - (Remote South Africa; Us Hours) R42 000 - R46 000 Ct[...]

Hustle Consulting (Pty) Ltd; Gqeberha; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A market research consultancy in Gqeberha is seeking a Project Manager to lead advanced research projects. The ideal candidate will have over 3 years of client-facing project management experience, advanced Excel skills, and knowledge of survey platforms like SurveyMonkey or Qualtrics. A Bachelor's degree is preferred and strong English communication skills are essential. The role requires a proactive self-starter with excellent time management skills.

Qualifications

• 3+ years of experience in project management of advanced online sample projects.
• Functional knowledge of survey platforms.
• Fluent in business English with professional terminology knowledge.

Responsibilities

• Lead advanced market research projects from start to close.
• Manage client communication and timelines.
• Coordinate support from internal and third-party teams.

Skills

Client-facing project management

Survey platforms knowledge

Advanced Microsoft Excel

Business English fluency

Home fibre internet connection

Education

Bachelor's degree

Tools

SurveyMonkey

Decipher

Qualtrics

Microsoft Excel

Job description

Introduction

Our client consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process.

Their clients include the world's top management consultancies, market research agencies, and brands.

Their mission is to make their clients' research process easier and to be a reliable, repeatable data collection partner.

Duties & Responsibilities

Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kick-off to successful close.

Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates, and issue resolution.

Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication.

Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations.

Immerse yourself in our clients' businesses, understanding their challenges, objectives, how it is performing, and how they define success.

Partner with leadership in driving continuous improvements to the company's operating model including the design and deployment of new technologies, processes, and revised roles.

Required Experience

• 3+ years of excellence in client-facing project management of advanced online sample projects.
• Functional knowledge of survey platforms, such as SurveyMonkey, Decipher, or Qualtrics.
• Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables.
• Native-like fluency in business English, with a wide knowledge of various professional terms from different industries.
• A home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position.

Preferred Experience

• Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients.
• Bachelor's degree.

Attributes

• An energetic self-starter with a proactive attitude who can learn quickly.
• Strong critical thinker with excellent time management, prioritization, and organization skills including the ability to effectively multi-task under pressure.
• Professional demeanor, excellent written and oral communication skills.
• Able to thrive in a fast-paced continuous learning, continuous improvement environment.
• Positive energy and ability to handle stress in the face of challenges.

Package & Remuneration

HR Services, Recruitment & Selection.