Senior Project Manager

The Legends Agency; Cape Town; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A digital agency is seeking a Senior Project Manager for Remote Moderation. Ideal candidates will have expertise in content moderation, community management, and a strategic focus on building meaningful online communities. This role encompasses guiding moderation efforts across projects and requires fluency in multiple languages.

Qualifications

• 2+ years' experience in content moderation or community management.
• Strong understanding of social media platforms.
• Excellent written communication and decision-making skills.

Responsibilities

• Oversee moderation of user-generated content across multiple projects.
• Mentor moderation staff and maintain documentation.
• Report moderation activity and escalate sensitive content.

Skills

Project Management

Multilingual

Content Moderation

Community Management

Social Media

User Interaction

English

Arabic

French

German

Spanish

Education

Diploma

Job description

Senior Project Manager - Remote Moderation (Multilingual)

Help shape online communities with a digital agency committed to quality, safety, and inclusivity.

Content Moderation | Remote (UK Hours) | R35,000-R45,000 per month

About Our Client

Our client is a global social media agency that helps brands connect meaningfully with audiences across platforms. With a deep focus on moderation, community management, and brand protection, they work with some of the world's leading brands to ensure safe and engaging digital spaces.

Known for their remote-first model and multicultural workforce, they prioritize ethical engagement, quality service, and responsiveness. This is a dynamic, flexible, and mission-driven environment where your work has real impact on community wellbeing and brand trust.

The Role: Senior Project Manager - Social Media Moderation

You'll oversee and contribute to the effective moderation of online content across multiple client projects. This includes applying client-specific moderation guidelines, mentoring moderation staff, escalating critical issues appropriately, and maintaining clear and accurate documentation.

Key Responsibilities

• Moderate user-generated content on designated platforms following company and client guidelines.

• Use standard response templates when required.

• Accurately report moderation activity and escalate sensitive content.

• Review content decisions with peers or managers when needed.

• Provide mentoring and onboarding support to new moderators.

• Complete shift reports and track updates via project tools (e.g., Basecamp).

• Notify project managers of technical issues or process concerns.

• Attend team meetings and request refresher training when needed.

About You

2+ years' experience in content moderation or community management.

Strong understanding of social media platforms and user interaction.

Fluent in English; additional fluency in one or more of the following languages is a major asset:

High Volume: Arabic, French, German, Spanish

Medium Volume: Dutch, Italian, Japanese

Low Volume: Norwegian, Polish, Portuguese, Russian, Turkish

Tiny Volume: Chinese, Croatian, Czech, Danish, Finnish, Greek, Hungarian, Indonesian, Korean, Latin American Spanish, Romanian, Slovak, Swedish, Thai, Ukrainian, Vietnamese, Welsh

Excellent written communication and decision-making skills.

Technically proficient and confident using digital tools.

Organized, calm under pressure, and self-motivated.

Equipment Requirements

• Windows 10 (64-bit) or macOS 10.15+

• i5 7th Gen processor or better

• 8GB RAM, 40GB available space (SSD recommended)

• Reliable internet (min. 5 Mbps down / 1 Mbps up)

• Webcam, headset, smartphone for 2FA

Desired Skills:

• Project Management
• Multilingual
• Content Moderation
• Community Management
• Social Media
• User Interaction
• English
• Arabic
• French
• German
• Spanish

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Diploma