Senior Platform And Compute Engineer

Boardroom Appointments; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading recruitment agency seeks a Senior Platform and Compute Engineer for a 12-month contract in Cape Town, South Africa. This role involves maintaining service availability, conducting failover testing, and providing technical consultancy. Candidates should have 3-4 years of relevant experience, including VMware and Azure expertise, along with relevant certifications. The position offers exposure to significant customer projects and requires strong problem-solving skills. Apply now to join our innovative team.

Qualifications

• Preferred certifications: Microsoft Azure Administrator Associate, VMware vSphere VCP, ITIL Foundation.
• Essential experience (3-4 years) with enterprise storage and server hardware support.
• Experience in administering/troubleshooting Windows Server roles.

Responsibilities

• Maintain service availability by performing routine maintenance.
• Conduct failover testing and proactively monitor alerts.
• Provide input for customer-facing technical incident reports.

Skills

VMware vSphere 6.x/7.x

Microsoft Hyper-V

Azure IaaS cloud administration

Active Directory

Backup and disaster recovery technologies

Education

Graduate or qualified by experience

Tools

Dell Servers

HPE Servers

EMC Storage

Job description

Senior Platform and Compute Engineer - 12 Month Contract Role

Responsibilities

• Maintain service availability for customers by performing routine maintenance
• Conduct failover testing
• Implement best practices
• Proactively monitor alerts and status changes
• Perform project‑related duties for new and changing infrastructure deployments as required
• Regularly update customers on the progress of incidents, problems and changes via telephone and email
• Regularly update the company’s ticketing systems (Service Now / Autotask) with quality notes on incidents, problems and change requests
• Complete customer change requests, including impact and risk analysis and implementation (including out‑of‑hours where required)
• Provide technical consultancy across the business to support the integrity and performance of platform and compute initiatives
• Provide senior‑level technical assistance when Tier 1 efforts have not resolved incidents
• Identify and implement practical technical solutions without compromising commercial viability
• Stay current and certified in relevant technologies
• Capture recurring faults and perform root‑cause analysis
• Proactively identify and act on fault trends
• Act as lead engineer for key customers of the company for support, service transition and project work
• Participate in the on‑call rota to ensure 24/7 support availability and respond to out‑of‑hours calls within SLA timeframes
• Attend the Change Advisory Board for customer change requests
• Represent platform and compute support in meetings and internal working groups
• Attend customer meetings to provide technical consultancy (primarily via video conferencing, occasionally onsite)
• Visit customer sites for project or support‑related activities
• Conduct technical audits for key customers as part of the service improvement process or where issues are identified
• Collaborate with the solutions team to develop new services and proposals
• Keep all customer documentation up to date
• Provide input for customer‑facing technical incident reports
• Identify and help close gaps in technical documentation, skills and knowledge
• Create and maintain accurate technical documentation for customers

Qualifications

• Graduate or qualified by experience
• Preferred certifications: Microsoft Azure Administrator Associate, Microsoft Azure Solutions Architect Expert, VMware vSphere (VCP), VMware VCP‑DCV (6.x, 7.x, 8.x), Huawei Storage HCIA/HCIP, Hitachi Storage, Dell EMC, Dell Server, HPE Server, NetApp (NCTA, NCDA, NAHSE, NCSE, NCIE SAN)
• ITIL Foundation
• Essential experience (3‑4 years): VMware vSphere 6.x/7.x, Microsoft Hyper‑V, Enterprise storage (Dell, HPE, IBM, EMC, Huawei, Hitachi), SAN fabric switches (Brocade, Cisco), Server hardware support (Dell, HP, IBM), Azure IaaS cloud administration and support, administering/troubleshooting Windows Server and associated roles (DNS, Active Directory, AD Connect), operation & maintenance deployment, migration, and administration, backup and disaster recovery technologies (e.g., Veeam, Azure Site Recovery)