Senior Planning Coordinator

Metso; Gauteng; Hybrid; ZAR 400 000 - 550 000; Full time

Job summary

A leading engineering firm in South Africa is seeking a Field Service Planner with at least 5 years of experience in heavy industry. The successful candidate will manage service requests, collaborate on maintenance planning, and maintain communication with customers. Candidates should possess strong analytical and communication skills, with a background in mineral processing equipment preferred. This role offers a hybrid working environment and opportunities for professional growth.

Benefits

Global incentive programme

Flexible work environment

Extensive learning opportunities

Qualifications

• Minimum 5 years experience in heavy industry.
• Experience with maintenance planning software.
• Customer-focused and ability to work in a fast-paced environment.

Responsibilities

• Manage service requests and job estimations.
• Support SAP quote management activities.
• Collaborate with various teams for maintenance planning.

Skills

Interpersonal skills

Analytical skills

Problem-solving

Communication skills in English

Proficiency in Microsoft Excel

Education

Matric (Grade 12)

Experience in heavy industry

Tools

Planning software

Microsoft Project

Microsoft Word

Microsoft PowerPoint

Job description

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by an inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realise your potential.

What You Will Do

• Customer Service requests, enquiries, or issues
• Job scoping and estimation
• Resource scheduling, planning & travel logistics
• Report finalisation
• Check (input) timesheet entry of field service technicians
• Site mobilisation including inductions, medicals, tickets, visas / work permits, and site access
• Support SAP quote & order management activities
• Ensure Field Service Management (FSM) work order creation and resource scheduling as per Metso processes and procedures, including install‑base and master data updates
• Support financial, utilisation and safety reporting processes
• Monitor costs on jobs and job margins
• Be the customer contact and office support for field‑service personnel
• Follow up that spares / services required for each job are available
• Ensure job close‑outs and confirm delivery to scope with customers
• Compliance with & improvement of Metso field‑service processes and procedures
• Pro‑actively ensure that all costs are collected in a timely manner prior to close out and invoicing

Special Duties and Responsibilities

• Collaborate closely with sales, service, product and process technology organisations to develop and implement equipment and project‑specific preventive, predictive and corrective maintenance plans and procedures
• Ensure high accuracy and completeness of information (tasks, man‑hours, tooling, parts, materials) in maintenance plans
• Plan and manage work FSE team schedules
• Review maintenance requirements on scope of work and secure / confirm availability of manpower, materials stored on site, wear and spare parts requirements
• Review actual labour, material, wear and spares expended versus estimates to determine corrective measures needed to improve accuracy and quality of work
• Produce cost estimates associated with the maintenance scope
• Maintain regional compliance of FSM in accordance with global best practices
• Identify improvement opportunities through analysis of Key Performance Indicators (KPIs) related to effective field‑service execution
• Identify and document field‑service best practices throughout the region, including optimising the use of tools and utilisation of personnel, repair and refurbishment processes and procedures
• Other tasks as assigned by Service Operations Management

Internal and External Interfaces

Customers, FSE site contract manager, FSE support team (technicians and contractors), FSE site management team, FSE global contract manager, Operations Managers

Who You Are

• Matric (Grade 12)
• Minimum 5 years experience in heavy industry, preferably with mineral processing equipment as a maintenance or reliability planner
• Experience with planning principals’ software programmes and maintenance execution in a field‑service environment
• Experience working in a customer‑focused and fast‑paced professional environment

Essential Skills and Abilities for This Role

• Strong interpersonal, leadership and administrative skills
• Good analytical skills able to convert raw data into communicable reporting
• Willingness to actively engage in problem‑solving
• Ability to effectively communicate defined reliability guidelines to customers
• Capability to identify improvement opportunities that deliver value to the business based on performed analysis
• Strong written and verbal communication skills in English with additional languages considered a plus
• Proficient in Microsoft Excel, Project, Word and PowerPoint

What’s in It for You

An inspiring purpose – enabling sustainable modern life. Compensation and rewards – global incentive programme tied to business and performance targets. Hybrid working possibilities – flexible work environment with opportunities to collaborate in person. A thriving culture – inclusive culture that enables everyone to reach their full potential. Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support – leverage a network of peers across the world, offering valuable assistance.

Metso is an equal‑opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, colour, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

Want to rise above the possible with us? Visit our website and start your application through the Careers page.