Senior Operations Specialist - Trade

Wilderness; Johannesburg; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading travel and tourism company based in Johannesburg is seeking an Operations Specialist to manage bookings and relationships with travel designers and suppliers. The ideal candidate will have at least 6-7 years of experience in Travel and Tourism, a tertiary qualification in Travel & Tourism or hospitality, and excellent communication skills. This role emphasizes attention to detail and accuracy, offering an exciting opportunity to contribute to wildlife conservation efforts.

Qualifications

• 6-7 years’ experience in Travel and Tourism is required.
• Excellent product and geographic knowledge on Southern & East Africa is essential.
• Personal or educational travel experience is advantageous.

Responsibilities

• Develop Stakeholder relationships by liaising with travel designers.
• Keep all booking information updated in the system.
• Reconfirm all services as per the Wilderness Safaris Terms & Conditions.
• Maintain booking file processed by the Travel Designer.
• Escalate complaints to relevant Managers.

Skills

Excellent communication skills in English

Attention to detail

Financial understanding

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Tools

Microsoft Office

Email

Teams

Excel

Internet browsers

Job description

Job Description

Operations specialists, to fill a full operations role in the booking process, working in hand with the Travel Designers, but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the Travel Designer. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors. Team worker and ability to interface with various departments.

This position is based in Johannesburg or Cape Town

Detailed Responsibilities

• Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
• Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date
• Reconfirm all services as per the Wilderness Safaris Terms & Conditions
• Keep updated with all WS and AP product updates, as well as technology updates
• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
• Maintain booking file (electronically) which has been processed by the Travel Designer
• Escalate complaints that could negatively affect long-term relationships, to relevant Managers
• Feedback to all properties where guests are due to travel to mitigate complaints down the line

Candidate Profile

Qualification

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality

Experience

• Minimum of 6–7 years’ experience in Travel and Tourism
• Computer Literate (Microsoft Office, Email, Teams, Excel, Internet browsers)
• Excellent product and geographic knowledge on Southern & East Africa
• Personal or educational travel experience advantageous

Skills

• Excellent communication skills in English, both written and oral
• Excellent attention to detail and accuracy in data capturing
• A good financial understanding

Interests

A passion for wildlife and a commitment to sustainability and conservation.

Apply

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to [phone]