Senior Operations Specialist - Trade

Wildernessdestinations; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading travel company is seeking an Operations Specialist to handle backend booking processes. You will work closely with Travel Designers, manage supplier relations, and ensure accurate bookings. Ideal candidates should have a Matric and tertiary qualification, along with 6-7 years in the travel industry. Strong communication and attention to detail are key. Interested candidates can apply via WhatsApp.

Qualifications

• 6-7 years of experience in Travel and Tourism.
• Computer literate with various software.
• Knowledge of Southern & East Africa.

Responsibilities

• Liaise with travel designers on all bookings.
• Keep all booking information updated.
• Reconfirm all services per terms and conditions.
• Maintain electronic booking file.

Skills

Excellent communication skills in English

Attention to detail

Financial understanding

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Tools

Microsoft Office

Email

Teams

Excel

Internet browsers

Job description

PRIMARY PURPOSE

Operations specialists, to fill a full operations role in the booking process, working in hand with the Travel Designers, but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the Travel Designer. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors. Team worker and ability to interface with various departments.

This position is based in Johannesburg or Cape Town

Detailed Responsibilities

• Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
• Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date
• Reconfirm all services as per the Wilderness Safaris Terms & Conditions
• Keep updated with all WS and AP product updates, as well as technology updates
• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
• Maintain booking file (electronically) which has been processed by the Travel Designer
• Escalate complaints that could negatively affect long-term relationships, to relevant Managers
• Feedback to all properties where guests are due to travel to mitigate complaints down the line

CANDIDATE PROFILE

Qualification:

• Matric certificate –with maths(minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality

Experience:

• Minimum of 6- 7 years’ experience in Travel and Tourism
• Computer Literate (Microsoft Office, Email, Teams, Excel, Internet browsers)
• Excellent product and geographic knowledge on Southern & East Africa
• Personal or educational travel experience advantageous

Skills:

• Excellent communication skills in English, both written and oral
• Excellent attention to detail and accuracy in data capturing
• A good financial understanding

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to [phone]