Senior Operations Specialist (Centurion) - 23235

Sinakho Staffshop (Pty) Ltd; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A national facilities management company in Gauteng seeks an operational analyst to manage budgets, improve processes, and train staff. The ideal candidate holds a relevant diploma or degree and has a valid driver's license. This role offers market-related remuneration.

Qualifications

• National Diploma / Degree / Certificate in Engineering, Facilities Management, or related field.
• Driver's licence required.

Responsibilities

• Conduct operational analysis and ensure compliance with procedures.
• Review SLA performance, analyze KPIs, and report findings.
• Draft and monitor budgets for operational resource demand.
• Identify training gaps and assist in employee training.
• Manage SLA information and track performance metrics.

Skills

Knowledge of administrative systems

Knowledge of Facilities Management

Organizational business processes

Knowledge of HSE/FM legislation

Analytical skills

Value chain engineering skills

Administration skills

Communication skills

Education

National Diploma / Degree / Certificate in Engineering or related field

Job description

Join a large and stable national facilities management company and utilise your operational skills.

Duties & Responsibilities

Operational analysis and management, procedure critical review and identification, and implementation of optimisation best practices identification and standardisation across portfolios.

SLA performance review and analysis, KPI review, reporting and trend analysis with the intent of identifying anomalies and improvement areas.

Processes & Procedures review, analysis, improvements, drafting, implementation, and compliance monitoring and reporting. Cost analysis and optimisation.

Budget & Forecasts

Drafting and monitoring of budgets, forecast, operational resource demand, requirements, and optimisation.

Learning & Development

Identifying training gaps, developing required material, and assisting with the development and implementation of the required processes, procedures and training. Incorporate best practices into current processes and systems.

Responsible for training of new and current employees on processes and procedures. Identify key skill shortages and assist with training schedules and material. Assist with employees' queries on processes, procedures, techniques, and technical issues.

SLAs & Reporting

Contribute to the development and implementation of SLAs. Manage SLA information on the systems. Track performance against SLA and provide monthly reporting in conjunction with the operational personnel. Perform system analysis, structure compliance, and system data field compliance.

Draft and maintain operation procedures and processes in line with deliverables.

Desired Experience & Qualification

National Diploma / Degree / Certificate in Engineering, Facilities Management, Properties Management, Finance Management or a related field.

Driver's licence.

Key Skills & Knowledge

• Solid knowledge of general administrative systems and processes.
• Solid knowledge of Facilities Management, CRM, Property Management & Financial Management processes, systems, standards & best practices.
• Solid understanding of organisational business processes and procedures and optimisation methods.
• Basic knowledge of all applicable HSE, FM & Operations related legislation.
• Excellent analytical skills.
• Excellent value chain engineering, cost analysis and optimisation skills.
• Excellent administration and process skills.
• Good communication (both oral and written) and presentation skills.

Package & Remuneration

Market related.

Interested?

Kindly apply online.