Senior Operations Manager - Insurance

Ix; Johannesburg; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A key player in the insurance sector is seeking a Senior Operations Manager in Johannesburg, Gauteng. This role demands extensive experience in operations management, particularly within financial services and short term insurance. The candidate will be responsible for strategic direction, revenue growth, and client retention while ensuring compliance with regulatory standards. Benefits include medical aid and provident fund.

Benefits

Medical aid

Provident fund

Qualifications

• 7–10 years of experience in operations management, with at least 3 years in a senior leadership role.
• Strong understanding of business processes and performance metrics.
• Experience in managing large teams in complex operational environments.

Responsibilities

• Implement strategic initiatives and enterprise-wide risk management.
• Drive operational leadership and revenue growth initiatives.
• Oversee policy administration and claims handling.

Skills

Leadership

Analytical skills

Problem-solving

Customer service focus

Education

BCom in Business Management

Grade 12 / School Leaving Certificate

MBA (advantageous)

Job description

Join to apply for the Senior Operations Manager – Insurance role at iX .

The Senior Operations Manager is responsible for managing the operational functions of the organization, ensuring efficient service delivery, high performance, and alignment with strategic goals.

The role is responsible for revenue growth, client retention, claims strategy, client service, HR optimisation, and enterprise-wide risk management within the insurance sector, specifically short term insurance and VAPS.

The Senior Operations Manager plays a critical role in optimising processes, managing teams, and driving continuous improvement across departments.

Responsibilities

• Executive Leadership & Strategic Direction: Implement strategic initiatives.
• Implement enterprise-wide risk management.
• Build, develop, and lead a skilled and compliant HR team.
• Drive alignment of business strategy with company objectives.
• Oversee operations and enforce adherence to governance, compliance, and ethics.
• Build strong relationships with key partners, stakeholders, and shareholders.
• Business Development & Growth: Drive operational leadership and revenue growth initiatives through client retention and customer service initiatives.
• Build business networks and manage existing relationships.
• Provide short-term and life insurance advice in line with FAIS and TCF.
• Partnership management with key insurance partners.
• Risk Management: Provide risk management advisory services to clients.
• Ensure compliance with insurer and regulatory requirements.
• Advise on risk minimisation and loss prevention.
• Client Service & Retention: Develop and enforce world-class client service aligned with FSCA standards.
• Oversee policy administration, client communication, and retention strategies.
• Credit Control & Collections: Manage premium collections and commission tracking.
• Claims Management: Oversee claims handling and ensure timely, client‑focused resolutions.
• Support clients.

Requirements

• Grade 12 / School Leaving Certificate (Matric).
• BCom in Business Management is essential.
• MBA (advantageous).
• 7–10 years of experience in operations management, with at least 3 years in a senior leadership role within the financial services industry and the insurance sector; experience in short term motor insurance is advantageous.
• Experience in managing large teams and complex operational environments.
• Strong understanding of business processes, performance metrics, and compliance requirements.
• Strong leadership and management track record.
• Analytical and problem‑solving skills.
• Ability to operate in a fluid and complex environment.
• A customer‑first mindset with a focus on quality and compliance.

Benefits

Medical aid and provident fund.

Johannesburg, Gauteng, South Africa #J-