Senior Operations Manager

Levelup (Pty) Ltd; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading workforce solutions provider in Johannesburg seeks an experienced Operations Manager to lead staffing operations. This role involves managing client relationships, ensuring compliance with regulations, and fostering a positive work environment. Candidates should have over 5 years of industry experience and skills in leadership, financial management, and client acquisition.

Qualifications

• Minimum of 5+ years of relevant industry experience.
• Ability to lead and oversee operations.
• Understanding of financial concepts and compliance regulations.

Responsibilities

• Lead operations and ensure adherence to company policies.
• Develop relationships with key clients and address concerns.
• Participate in client presentations and strategic planning.
• Implement client acquisition strategies to grow the client base.
• Collaborate with Finance to ensure timely payroll processing.

Skills

Client relationship management

Leadership

Operations management

Client acquisition

Financial management

Education

Certificate in Business Management or HR

Job description

Workforce Solutions Provider With over 25 years of industry expertise, they are a leading provider of workforce solutions across various sectors, specializing in Fast-Moving Consumer Goods (FMCG).

They excel in delivering staffing services from pickers / packers to senior management, consistently providing exceptional service.

Workforce : Managing a workforce of approximately

• to
• employees, primarily blue-collar and seasonal.

They prioritize stability and seek individuals with a history of commitment, avoiding candidates with frequent job changes.

Duties & Responsibilities

Must be in the field of TES (Temporary Employment Services) Lead and oversee the Operations Supervisor to ensure the smooth day-to-day operations and adherence to company policies and standards.

Develop and nurture strong relationships with key clients, acting as the primary contact point and promptly addressing any concerns or issues.

Actively participate in client presentations, negotiations, and strategic planning sessions, representing the company at various levels, including board meetings.

Implement effective client acquisition strategies, utilizing prospecting, cold calling, and networking to expand the client portfolio.

Demonstrate a comprehensive understanding of financial concepts, including rate adjustments, budgeting, and cost management, to enhance profitability and client satisfaction.

Collaborate closely with the Finance department to ensure accurate and timely payroll processing and financial transactions, adhering to set deadlines.

Ensure compliance with relevant legal regulations and industry standards, such as the Labor Relations Act, Bargaining Council agreements, and Health & Safety regulations.

Foster a positive and inclusive work environment, promoting teamwork, effective communication, and professional development among team members.

Provide leadership and guidance to internal teams, fostering a culture of excellence, accountability, and continuous improvement.

Generate monthly reports and performance metrics for clients.

Desired Experience & Qualification

While a degree is not mandatory, candidates must possess a minimum of 5+ years of relevant industry experience.

Possession of relevant certifications in business management, HR, or related fields would be advantageous.