Senior Network & IT Support Technician - Johannesburg

The Legends Agency; Johannesburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic tech company in Johannesburg is seeking a Senior Network & IT Support Technician to manage installations and maintenance of IoT systems for regional clients. This hands-on role requires strong troubleshooting skills and the ability to work independently in a remote setup. Ideal candidates will have over 5 years of experience in IT/network support and excellent communication skills.

Qualifications

• 5+ years of experience in IT or network support (field or remote).
• Strong troubleshooting, hardware, and IoT systems background.
• Valid driver's license required.

Responsibilities

• Oversee installation, maintenance, and support of client systems.
• Manage network configurations and troubleshoot issues.
• Liaise with the scheduling team for client support activities.

Skills

Troubleshooting

Network configuration

IoT systems

Remote work management

Communication skills

Tools

Google Workspace

Job description

Senior Network & IT Support Technician - Johannesburg
Join a dynamic IoT and service management tech company driving customer experience innovation.
Remote (Johannesburg-based) | R20,000 - R30,000 (experience dependent)

About Our Client

Our client provides wireless IoT technology and customer service analytics solutions, helping businesses capture real-time data on service levels, performance, and customer feedback. Their systems power smart queue management, feedback terminals, and big data dashboards across Southern Africa. The team is small, close-knit, and down-to-earth, a laid‑back, mixed environment where humour and accountability go hand in hand.

The Role: Senior Network & IT Support Technician

You’ll take ownership of the technical environment in Gauteng, supporting the setup, installation, and maintenance of IoT and network systems for regional clients. This is a hands‑on, senior‑level role suited to someone who thrives in a self‑managed, remote setup while ensuring reliable system performance and client satisfaction.

Key Responsibilities

• Oversee installation, maintenance, and support of all client systems in the region
• Manage network configurations, troubleshoot hardware/software issues, and perform system diagnostics
• Liaise with the scheduling team to plan site visits, maintenance, and client support activities
• Maintain accurate service records and documentation of call cycles and site visits
• Provide remote support to clients and internal teams when required
• Ensure system uptime and proactively identify technical risks or performance issues

About You

• 5+ years of experience in IT or network support (field or remote)
• Strong troubleshooting, hardware, and IoT systems background
• Confident working independently and managing priorities remotely
• Valid drivers license (essential) company vehicle provided for installations
• Excellent communication skills and a practical, reliable work ethic
• Comfortable with Google Workspace and reporting tools
• South African citizen with a clear criminal record