Senior Network & IT Support Technician - Cape Town

The Legends Agency; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic tech company in Cape Town seeks a Senior Network & IT Support Technician. This role involves overseeing client system installations and maintenance, managing network troubleshooting, and providing remote support. Candidates should have over 5 years of IT experience, strong troubleshooting abilities, and the ability to work independently in a remote setup. A valid driver's license is essential.

Qualifications

• 5+ years of experience in IT or network support.
• Strong troubleshooting and hardware skills.
• Confident in remote management.

Responsibilities

• Oversee installation and maintenance of client systems.
• Manage network configurations and troubleshoot issues.
• Provide remote support to clients and internal teams.

Skills

Troubleshooting

Hardware support

IoT systems knowledge

Communication skills

Remote work management

Tools

Google Workspace

Job description

Overview

Senior Network & IT Support Technician - Cape Town

Join a dynamic IoT and service management tech company driving customer experience innovation. Remote (Cape Town-based) | R20,000 - R30,000 (experience dependent)

About Our Client

Our client provides wireless IoT technology and customer service analytics solutions, helping businesses capture real-time data on service levels, performance, and customer feedback theirsystems power smart queue management, feedback terminals, and big data dashboards across Southern Africa. The team is small, close-knit, and down-to-earth, a laid-back, mixed environment where humour and accountability go hand in hand.

The Role

The Role: Senior Network & IT Support Technician

You\'ll take ownership of the technical environment in Gauteng, supporting the setup, installation, and maintenance of IoT and network systems for regional clients. This is a hands-on, senior-level role suited to someone who thrives in a self-managed, remote setup while ensuring reliable system performance and client satisfaction.

Key Responsibilities

• Oversee installation, maintenance, and support of all client systems in the region
• Manage network configurations, troubleshoot hardware/software issues, and perform system diagnostics
• Liaise with the scheduling team to plan site visits, maintenance, and client support activities
• Maintain accurate service records and documentation of call cycles and site visits
• Provide remote support to clients and internal teams when required
• Ensure system uptime and proactively identify technical risks or performance issues

About You

• 5+ years of experience in IT or network support (field or remote)
• Strong troubleshooting, hardware, and IoT systems background
• Confident working independently and managing priorities remotely
• Valid driver\'s license (essential), company vehicle provided for installations
• Excellent communication skills and a practical, reliable work ethic
• Comfortable with Google Workspace and reporting tools
• South African citizen with a clear criminal record