Senior Manager - Youth Segment.

Mtn Uganda; Gauteng; Hybrid; ZAR 700 000 - 900 000; Full time

Job summary

A leading telecommunications company in South Africa is seeking a Senior Manager for the Youth Segment. The successful candidate will develop and launch propositions tailored to the evolving needs of young people, with a focus on driving growth and brand affinity. The role requires 5-8 years of experience in the telecommunications industry and a strong understanding of market dynamics. This is a full-time position based in Gauteng with a hybrid work model.

Qualifications

• 5 - 8 years in Telecommunications industry.
• Experience in segments, developing and implementing value propositions.
• 5 - 8 years in a supervisory / managerial role.

Responsibilities

• Develop and launch youth-centric propositions across voice, data, digital, and fintech products.
• Conduct a comprehensive review of existing youth propositions across MTN's operating companies.
• Support Group and operating companies with understanding of Youth market dynamics.

Skills

Segment and Value proposition creation

Brand Management

Project management

Telecommunications industry

Change management

Tools

Excel

PowerPoint

Job description

Roodepoort, Gauteng, South Africa (Hybrid)

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Job Description

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success.

The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.

As part of the Group Global Value propositions strategy, the intent is to reposition the Youth segment across the MTN operating companies as the most admired and relevant brand amongst Africa's Youth.

The Senior Manager must therefore ensure the successful delivery in context of :

• Rapidly changing ICT environment
• The geographic complexity of MTN's footprint across Africa

Management of Youth segment strategies Operating companies

Driving growth through business intelligence and standardization to maximize business impact

Management of customer expectations

Enhance MTN position as a leading network and system provider

Constant dynamics and local challenges in the economic, regulatory and legal environments.

Organization Values :

At MTN we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day.

We are committed to fostering an environment where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction.

Most importantly, they keep us honest.

It is not something we claim to be.

It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential.

A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results.

A workplace that is built on relationships and achieving a purpose that is bigger than us.

This is what we want you to experience with us!

Our commitments go beyond an organisational promise.

It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y'ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities

TheSenior Manager Youth Segment,will support the General Manager : Pricing, Planning and Global Value propositions and will be fully accountable to achieve the following objectives :

Strategy Development and Implementation

Reignite brand relevance and affinity among Youth by addressing the disconnect between current offerings and evolving expectations.

Develop and launch youth-centric propositions across voice, data, digital, and fintech products, tailored to the diverse needs and behaviours of young people across MTN's footprint.

Drive base acceleration and digital adoption, contributing directly to MTN's commercial growth and long-term brand equity.

Key Responsibilities

• Conduct a comprehensive review of existing youth propositions across MTN's operating companies, identifying gaps in pricing, features, and campaign effectiveness.
• Support Group and operating companies with deep understanding of Youth market dynamics and Digital trends
• Lead the design and rollout of a simplified, sharper youth value proposition that reflects the aspirations, digital lifestyles, and cultural nuances of Africa's youth.
• Collaborate with cross-functional teams to integrate insights, product innovation, and competitive intelligence into a cohesive youth strategy.
• Support Opco teams with strategic product bundling and pricing within the Youth segment
• Champion youth engagement through digital channels, social platforms, and experiential marketing.

The successful candidate will :

Reposition MTN as the most admired and relevant brand among Africa's Youth.

Deliver measurable improvements in customer acquisition, retention, and lifetime value.

Strengthen MTN's leadership in digital and fintech innovation, ensuring youth are at the centre of the Group's transformation journey.

Governance

Adhoc, operational and tactical meeting

Set up / participate in adhoc and operational meetings

Participate and provide input into tactical meetings

Report at process and functional level

Escalations

Manage and resolve escalations that have impact on critical path of service delivery

Escalate issues that will result in significant time, scope, employee / customer or cost impacts if not resolved

Manage and provide solutions to issues that require formal resolution

Performance

Review performance against agreed KPIs and compliance to SLAs

Create and monitor plan for continuous improvement

Regularly review and provide performance updates of Opco's vs agreed KPIs

Reporting

Report on a monthly basis to management relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation

Report on an ad hoc basis on specific projects as and when necessary

Budgets

Manage sub-divisional budgets in line with business objectives

Manage project or initiative budgets in line with business objectives

Opco Youth segments teams

Group and Opco Technology teams

Group and Opco Marketing teams

Other Group Commercial teams

Group Finance

Qualifications

Experience :

• 5 - 8 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
• 5 - 8 years in Telecommunications industry
• 5 - 8 years of experience in a supervisory / managerial role
• Experience in segments, developing and implementing value propositions
• Experience in continuous improvement through the implementation of best practices

Competencies :

• Segment and Value proposition creation
• Brand Management
• Ambiguity in the workplace
• Change management
• Decision making processes
• Empowering others
• Excel and powerpoint
• Project management
• Relationship / stakeholder management
• Risk management
• Telecommunications industry
• Value proposition creation

Job Info

Job Identification

Job Category MTN Level 3H

Posting Date 10 / 06 / , 04 : 50 AM

Apply Before 10 / 13 / , 04 : 50 AM

Job Schedule Full time

Locations MTN Head Office, Innovation Centre, Fairland, Johannesburg (Hybrid)