Senior Manager : Wholesale Systems Delivery And Operations

Cell C; Gauteng; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A telecommunications company is seeking a Senior Manager for Wholesale Systems Delivery and Operations. The role involves overseeing system delivery, managing vendor relationships, and ensuring accurate billing processes. Candidates should have a degree in Engineering or IT, and experience in wholesale systems, project management, and team leadership is essential.

Responsibilities

• Oversee end-to-end delivery and manage vendor relationships.
• Lead new system implementations and ensure proper configuration.
• Monitor system performance and troubleshoot issues.
• Manage accurate wholesale billing processes and perform reconciliations.
• Develop technology strategies and administer systems.
• Manage vendor contracts and monitor SLAs.
• Oversee databases and conduct data analysis.
• Serve as the main contact for clients and provide technical support.
• Lead and develop a team of specialists.

Skills

System delivery experience

Wholesale billing systems

Project management

Analytical skills

Team leadership

Education

Engineering or IT degree

Master's degree

Job description

Senior Manager : Wholesale Systems Delivery and Operations

At Cell C, we are not just a telecommunications company; we are a people‑centric and customer‑focused organization committed to delivering exceptional experiences to our customers.

In line with our dedication to customer‑centricity, we are seeking a seasoned professional to join our dynamic team as a Senior Manager : Wholesale Systems Delivery and Operations.

The primary purpose of the role is to ensure the efficient and effective delivery and operation of wholesale systems, with a significant focus on accurate and timely wholesale billing processes.

Main Responsibilities

• System Delivery and Integration: Oversee end‑to‑end delivery, collaborate with teams, and manage vendor relationships.
• System Implementation: Lead new system implementations, ensure proper configuration, and provide post‑implementation support.
• Operational Efficiency: Monitor system performance, troubleshoot issues, and perform maintenance and upgrades.
• Billing and Invoicing: Manage accurate wholesale billing processes, perform reconciliations, and resolve billing issues.
• Technology Management: Develop technology strategies, administer systems, and ensure seamless integration of new technologies.
• Vendor and SLA Management: Manage vendor contracts, monitor SLAs, and foster strong vendor relationships.
• Data Management: Oversee databases, conduct data analysis, and maintain data governance policies.
• Customer Support: Serve as the main contact for clients, provide technical support, and gather feedback for system improvements.
• Team Leadership and Development: Lead and develop a team of specialists, provide training and mentorship, and manage team performance.

Qualifications

• Engineering or IT degree.
• Master's degree is an added advantage.

Experience

• Proven experience in system delivery and operations; extensive background in managing and deploying wholesale systems with a focus on accurate and efficient billing processes.
• Experience in a wholesale environment with familiarity to the unique challenges and requirements of wholesale billing systems, including revenue assurance and billing accuracy practices.
• Technical proficiency: Strong understanding and hands‑on experience with wholesale billing systems and related technologies, ensuring seamless integration and operation.
• Project management skills: Ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives, particularly in the context of billing system enhancements and updates.
• Analytical and problem‑solving skills: Expertise in diagnosing and resolving system issues efficiently, with a particular focus on billing discrepancies and revenue assurance.
• Data security and regulatory compliance: Experience in implementing and maintaining data security protocols and ensuring compliance with relevant regulations, especially in the context of billing and revenue data.
• Team leadership: Demonstrated ability to lead, mentor, and develop a team of specialists, particularly in the areas of billing accuracy and revenue assurance.
• Stakeholder coordination: Experience in coordinating with various stakeholders to gather and analyze system requirements and ensure alignment with business goals, with a strong emphasis on billing and revenue processes.
• Budget management: Proficiency in managing system budgets, ensuring cost‑effective solutions and efficient resource allocation, particularly in relation to billing system improvements and maintenance.
• Customer support: Ability to serve as the main contact for clients, providing technical support and gathering feedback for system improvements, with a focus on enhancing billing accuracy and resolving billing issues.

Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.

Location: Melrose, Gauteng, South Africa