Senior Manager: Administration - Cigicell

Blue Label Telecoms; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading telecommunications company in South Africa is seeking a Senior Manager: Administration to lead a diverse support team. This role focuses on ensuring project commitments are met, managing invoicing, and enhancing stakeholder communication. The ideal candidate will drive efficiency and accuracy in operations, contributing to overall customer satisfaction and business success.

Responsibilities

• Lead a support team consisting of IT specialists, procurement, reporting, logistics, and billing.
• Ensure all project commitments and deadlines are met.
• Manage accurate invoicing and payments for clients and internal teams.
• Build trust through open dialogue and contribute to leadership meetings.

Job description

Job Purpose

Senior Manager: Administration will play a critical role in enabling all projects within Revenue Assurance to run according to the SLA commitments and deliver customer expectations. This role requires the incumbent to lead a large support team consisting of IT specialists (who interface with group Technology), procurement, reporting, logistics, billing, quality assurance and back-office administration. This role forms part of the core leadership team within Revenue Assurance that will take responsibility for ensuring the 3 business areas work seamlessly together to deliver on all new and existing bids and tenders; anticipate, monitor and reduce revenue leakage and ensure customer satisfaction and retention.

Responsibilities

Business Unit Leadership

• Work with Executive: Revenue Assurance and Senior Managers (Projects & Operations, Sales) to enable project delivery.
• Ensure streamlined interfaces between Administration and other teams across Cigicell.
• Provide regular feedback to Executive: Revenue Assurance and COO.
• Develop, inspire and lead the Administration team.

Project Management Support

• Ensure all project commitments and deadlines are met; communicate delays / issues.
• Maintain constant communication on roles, service levels, and expectations.
• Accurately track project elements to deliver monthly dashboards to senior leadership.

Processes

• Ensure accurate project tracking and insightful reporting.
• Manage accurate and timeous invoicing and payments for clients and Cigicell.
• Link invoices to project progress and delivery.
• Ensure systems support data cleanse projects.
• Provide weekly feedback at management committee meetings.
• Analyse support and project performance, recommending improvements at both project and portfolio level.

Efficiency & Accuracy

• Manage teams effectively, ensure logistics and planning meet SLAs, maintain accurate asset register and stock tracking.
• Ensure timeous and accurate capturing and invoicing.

Stakeholder Management

• Manage internal / external communication and expectations,
• Build a culture of integrity and respect,
• Co-create solutions and hold stakeholders accountable,
• Update stakeholders regularly,
• Build trust through open dialogue and contribute actively to leadership meetings.