Senior Kam

Liquid Tech (Pty) Ltd.; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology company in Gauteng is seeking a Senior Key Account Manager to manage top customer accounts and develop sales strategies. The ideal candidate will have at least 8 years of enterprise sales experience and a relevant university degree. This role requires building strong customer relationships and delivering profitable revenue growth through strategic account management.

Qualifications

• 8 years of enterprise sales experience required.
• Essential related university degree.
• Strong business acumen is necessary.

Responsibilities

• Develop and execute sales strategies for strategic accounts.
• Generate and maintain opportunity pipeline.
• Build and maintain long-term relationships with customers.

Skills

Enterprise sales experience

Business acumen

MS Office proficiency

Education

Related University degree

Job description

Role Purpose

To maximize revenue opportunities through establishing, developing and maintaining long term relationships with strategic customers as well as defining and executing sales strategies that focus on increased sales and profitability. Internal All Employees. Managing strategic accounts and delivering profitable, long term revenue from nominated accounts. Ensuring delivery of annual revenue targets through delivery of information, communication and technology solutions. Establishing appropriate relationships with customers and leverages those relationships to achieve financial targets. Work collaboratively to set up service relationship for nominated accounts. Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility retain and grow these accounts.

Role Description

The Senior Key Account Manager will be assigned the company's top customer accounts to manage.

Key Responsibilities

• Deliver robust account plans to achieve sales objectives.
• Generate and maintain opportunity pipeline and credible business revenue forecasts to meet sales targets.
• Present Liquid Intelligent Technologies services and offerings to assigned / new customers while leading account planning cycles and ensuring that the customers' needs, and expectations are met.
• Proactively assess, clarify and validate customer requirements on an ongoing basis.
• Implement a detailed sales strategy for all strategic accounts.
• Track and record sales activities on all accounts on SFDC.
• Collaborate very closely with teams from other departments within Liquid.
• Partner with internal cross‑functional teams to understand customer goals and key performance metrics.
• Understand clients' business and generate new ideas to improve the customers' business.
• Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements.
• Oversee the execution of the complete sales process for all customers, including: customer request handling, customer information gathering, finalisation of product specification and selection and SLA negotiation and finalisation.
• Ensure all after‑sale customer queries or issues that come through sales department are properly handed over to customer care.
• Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support.
• Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes.
• Resolve any issues and problems of Liquid customers and act as an interface between Liquid customer and the internal teams.
• Responsible for generating leads and developing a revenue pipeline for the account for the next 1‑3 years.
• Accountable for executing a gap plan if the revenue pipeline does not meet the assigned budget set for each Senior Key Account Manager.
• Identify and establish relationships in new and existing geography and segments.
• Provide pre‑sales and after‑sales assistance in bid / tender processes.
• Manage customer relationships with allocated and new clients.
• Deliver presentations and propose consultation‑based solutions.
• Keep abreast on the market changes and have a broad understanding of Information, Communication, Cloud and Internal All Employees Technology Services.
• Utilize market dynamics, competitive pressure and best practice to formulate new strategic account value propositions.

Qualifications & Requirements

• Related University degree: Essential.
• 8 years enterprise sales experience: Essential.
• Business Acumen: Essential.
• Proficient in MS Office: Essential.
• All Appointments are subject to the Labour Legislation in the respective country.