Senior It Technician / Firewall

Ictengage; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT service provider in Gauteng is looking for a skilled Senior IT Technician / Firewall expert to enhance their technical team. The ideal candidate will have extensive experience in designing, configuring, and maintaining firewalls, along with strong project management skills. Responsibilities include managing IT projects, supervising the technical team, and ensuring IT security across client environments. Exceptional communication and an independent work ethic are essential for success in this role.

Qualifications

• 5+ years of experience managing IT teams.
• 5+ years of hands-on experience with firewall configuration.
• Extensive experience with email migrations and desktop support.

Responsibilities

• Design and maintain Sophos Firewalls.
• Plan and execute IT infrastructure projects.
• Provide mentorship to IT support staff.

Skills

Firewall configuration and maintenance (Sophos preferred)

Windows Server installation, maintenance & troubleshooting

Network configuration and administration

Advanced desktop support

Azure cloud architecture

Project management

Education

Tertiary IT qualification

Tools

Sophos Firewalls

ESET Endpoint Security

Microsoft Admin Centre

SharePoint

Azure

Job description

Overview

We are seeking an experienced and highly skilled Senior IT Technician / Firewall to join our client's technical team.

This role is responsible for planning, implementing, and maintaining secure and scalable IT environments for multiple clients.

You will manage IT projects end-to-end, supervise technical team members, and act as a trusted advisor on infrastructure architecture and network security solutions. The ideal candidate is a lateral thinker, proactive, solutions-driven, and comfortable working independently.

Responsibilities

• Design, configure, and maintain Sophos Firewalls.
• Plan, lead, and execute IT infrastructure projects from concept to implementation.
• Install, configure, and maintain Windows Servers and ensure proper backups, patching, and system security.
• Manage Microsoft Admin Centre and SharePoint environments, including user management, permissions, and governance.
• Perform email migrations (Exchange / IMAP / Microsoft).
• Provide advanced desktop support and troubleshooting (remote and onsite).
• Configure and administer networking infrastructure, including VLANs, routing, switching, and Wi‑Fi.
• Deploy and manage cloud solutions, including Azure-based architectures and cloud‑hosted servers.
• Manage RMM / Patch Management tools and ensure proactive monitoring and maintenance.
• Install and support endpoint security solutions (ESET).
• Configure and support PABX systems (VoIP).
• Document configurations, project deliverables, and client environment details.
• Provide mentorship and leadership to IT support staff and technicians.

Minimum Requirements

• 5+ years experience managing and leading IT teams.
• 5+ years hands‑on experience with firewall configuration and maintenance (Sophos preferred).
• 5+ years experience with Windows Server installation, maintenance & troubleshooting.
• 5+ years experience managing Microsoft Admin Centre & SharePoint Admin.
• Extensive experience with email migrations (Exchange / IMAP / Microsoft).
• 10+ years proven desktop support experience (onsite & remote).
• 10+ years experience with network configuration and administration (routing, switching, VLANs, Wi‑Fi, etc.).
• Solid experience planning and leading IT infrastructure projects.

Advanced Experience (Cloud & Infrastructure)

• 3+ years experience in Azure cloud architecture.
• 3+ years working with cloud‑hosted servers.
• 3+ years experience managing backup solutions.
• 3+ years experience with RMM & patch management.

Security & Additional Technical Skills

• 3+ years experience installing and maintaining ESET Endpoint Security.
• 2+ years experience configuring and supporting PABX / VoIP systems.

Other Essentials

• Own reliable vehicle and valid driver's licence.
• Professional communication & presentation skills.
• Ability to work independently and self‑manage projects.

Advantageous (Not Required, But Benefits Your Application)

• Office certification.
• A+, N+.
• Microsoft certifications (MCSA / MCSE).
• Azure certification.
• Firewall certifications.
• VMware experience.
• Tertiary IT qualification.