Senior IT Support Engineer - Remote (EST Hours)

Hirexe; Gauteng; Remote; ZAR 1 196 000 - 1 539 000; Full time

Job summary

A leading IT service provider is seeking an IT Support Engineer to handle high-priority incidents and take ownership of critical client systems. You will collaborate with clients and third-party vendors to resolve sophisticated infrastructure issues, and must have over 5 years of experience in an IT support environment. The position offers competitive compensation and opportunities for growth within a supportive team culture.

Benefits

Competitive compensation

Growth opportunities

Collaborative team culture

Exposure to diverse technologies

Qualifications

• 5+ years of experience in an MSP or enterprise IT support environment.
• Virtualization experience (VMware, Hyper-V).
• Familiarity with backup & DR platforms (Datto, Veeam).

Responsibilities

• Act as the final escalation point for unresolved technical issues.
• Diagnose and resolve issues related to Windows Server environments.
• Interface directly with clients for expert-level support.

Skills

Troubleshooting complex technical issues

Strong client-facing skills

Deep technical expertise

PowerShell scripting

Time management

Tools

VMware

Hyper-V

ConnectWise

Autotask

Azure

Job description

A leading IT service provider is seeking an IT Support Engineer to handle high-priority incidents and take ownership of critical client systems. You will collaborate with clients and third-party vendors to resolve sophisticated infrastructure issues, and must have over 5 years of experience in an IT support environment. The position offers competitive compensation and opportunities for growth within a supportive team culture.