Senior IT Support Engineer — MSP & Cloud Pro

DataFin; Somerset West; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic IT solutions provider is seeking a Support Engineer to deliver exceptional IT support to clients. The ideal candidate should have a minimum of Matric/Grade 12, Networking+ and A+ Certifications, with over 5 years of experience in a technical support environment. Responsibilities include troubleshooting hardware, software, and network issues, managing support tickets, and maintaining client communications. Join a supportive environment with opportunities for technical development and career growth.

Qualifications

• 5+ years in a technical support or MSP environment.
• Experience in supporting Windows Server and Office 365.
• Proficient in DNS, DHCP, Active Directory.

Responsibilities

• Provide 1st Line Support for hardware, software, and network issues.
• Manage assigned support tickets from start to resolution.
• Maintain communication with clients throughout the support process.

Skills

Technical support

Customer service

Windows Server

Office 365

Networking fundamentals

Troubleshooting

Education

Matric / Grade 12

Networking+ Certification

A+ Certification

MCSE/MCSA or equivalent

Tools

Windows Server 2012 and up

Hyper-V

Azure

Job description

A dynamic IT solutions provider is seeking a Support Engineer to deliver exceptional IT support to clients. The ideal candidate should have a minimum of Matric/Grade 12, Networking+ and A+ Certifications, with over 5 years of experience in a technical support environment. Responsibilities include troubleshooting hardware, software, and network issues, managing support tickets, and maintaining client communications. Join a supportive environment with opportunities for technical development and career growth.