Senior It Support Engineer

Entle Kreative Solutions (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A technology service provider seeks a Senior IT Support Technician to provide on-site technical support at client premises. The role involves troubleshooting IT systems, managing Active Directory, and coordinating with remote teams. Candidates should have 5-10 years of IT support experience, relevant certifications, and strong problem-solving skills. This part-time position offers flexible working hours and the opportunity to ensure operational continuity for clients.

Qualifications

• 5–10 years of professional IT support experience in a corporate or industrial environment.
• Strong technical understanding of end-user computing and IT infrastructure.
• Proven ability to work independently while communicating with remote teams.

Responsibilities

• Provide on-site technical support for desktops, laptops, and network devices.
• Administer Active Directory accounts and endpoint protection systems.
• Respond to and resolve escalated issues within defined service levels.

Skills

Technical troubleshooting

Networking

Interpersonal communication

Analytical skills

Education

Cisco: CCNP Enterprise or higher

VMware: VCP-DCV or higher

Microsoft Azure Administrator

Tools

Windows Server

Active Directory

VMware vSphere

SAP / R11

Job description

Job Title : Senior IT Support Technician (Client Site – Part-Time)

Location : Client Site

Working Hours : 9:00 AM – 2:00 PM, Monday, Tuesday, and Thursday (Minimum 3 days per week)

Reports To : IT Service Manager / Regional IT Lead

Employment Type : Part-Time / Contract

Job Overview

Entle Kreative Solutions is seeking a Senior IT Support Technician who will be stationed at the client's premises to provide hands‑on, day‑to‑day technical support across all IT systems and equipment. The technician will serve as the primary on‑site point of contact, ensuring seamless coordination between the client's users, remote support teams, and third‑party vendors. This role is critical in maintaining operational efficiency, minimizing downtime, and ensuring high user satisfaction levels.

Key Responsibilities

• On‑Site Technical Support (Client Site) – Provide in‑person technical support for desktops, laptops, printers, peripherals, and network devices located at the client's site. Troubleshoot and resolve operating system, hardware, and connectivity issues. Perform on‑site maintenance tasks such as patching, component replacement, and local troubleshooting. Provide support for industrial IT endpoints to ensure operational continuity. Coordinate with remote/global IT teams and external vendors to resolve escalated issues. Offer basic support for the client's local ERP environment (SAP / R11), including installation, configuration, and troubleshooting.
• General IT Services – Administer and maintain Active Directory accounts, permissions, and group policies. Manage endpoint protection systems and antivirus compliance. Support data backup and recovery operations and verify successful execution. Maintain the on‑site IT asset inventory and assist with lifecycle management. Troubleshoot and optimize Wi‑Fi and LAN connectivity within the client's environment. Ensure compliance with corporate IT policies and security standards.
• Service Level Management (SLA) – Respond to and resolve critical issues within 4 hours of escalation. Maintain on‑site availability during scheduled hours (9 AM–2 PM, Mon / Tue / Thu). Be reachable for remote coordination and on‑site escalations when required.
• Performance and Reporting – Log all actions, troubleshooting steps, and resolutions in the client's centralized global ticketing system. Ensure % accuracy in ticket documentation with timestamps, personnel details, and resolution notes. Submit monthly summary reports covering: total tickets opened and closed; average response and resolution times; recurring issues or root‑cause patterns; backup success and patch compliance status.

Qualifications and Experience

• 5–10 years of professional IT support experience, preferably in a corporate or industrial client environment.
• Strong technical understanding of end‑user computing, networking, and IT infrastructure.
• Proven ability to work independently at a client site while maintaining regular communication with remote teams.
• Required Certifications (copies to be provided):

• Cisco: CCNP Enterprise or higher
• VMware: VCP‑DCV or higher
• Microsoft: Certified Azure Administrator / SQL DBA Associate
• ERP: SAP / R11 – Installation, basic configuration, and troubleshooting

Technical Competencies

• Expertise in Windows Server, Microsoft Active Directory management.
• Solid understanding of networking (TCP/IP, VLANs, VPNs, DHCP, DNS).
• Proficiency with virtualization technologies (VMware vSphere).
• Basic SQL database administration experience.
• Knowledge of endpoint protection, backups, and patch management.
• Exposure to ERP systems (SAP / R11) in an industrial or manufacturing setup is advantageous.

Soft Skills

• Strong communication and interpersonal abilities.
• Excellent analytical and troubleshooting skills.
• Professional demeanor with the ability to represent the company effectively on‑site.
• Self‑driven and reliable, capable of working without direct supervision.
• Strong organizational skills with attention to detail and documentation.

Reporting and Communication

Reports directly to the IT Service Manager or designated client liaison. Expected to maintain continuous communication with remote/global IT support teams. Participates in monthly service reviews and performance evaluations.

Job Type : Part‑time

Pay : R… (information not fully captured)

Expected hours : No less than 60 per week

Work Location : In person