Senior IT Service Delivery & Operations Manager

Exl; Secunda; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A leading business consulting firm in Secunda, South Africa is seeking a Senior Operations Manager to oversee IT service management and drive operational excellence. The role requires strong technical knowledge and excellent communication skills, as you will manage relationships with client IT teams and ensure compliance with operational standards. A graduate degree and relevant industry experience are essential. This full-time position is ideal for someone ready to take ownership of technology operations.

Qualifications

• Graduate or higher; Master's degree is a plus.
• Years of relevant industry experience, including large-scale operations management.
• Proven end-to-end ownership of technology operations, assets, and service delivery.
• Seniority level: Mid-Senior level.

Responsibilities

• Oversee seamless IT Service Management across operations.
• Manage relationships with business client IT teams.
• Ensure compliance and information security standards.
• Lead operational reviews on SLA adherence.
• Identify service improvement initiatives.
• Conduct floor visits and manage assets.

Skills

Technical knowledge of Networking

Technical knowledge of Systems

Technical knowledge of Voice

Communication skills

Project management methodologies

Proficient in MS Office

Proficient in MS Project

Proficient in Visio

Education

Graduate degree

Master's degree (preferred)

Job description

A leading business consulting firm in Secunda, South Africa is seeking a Senior Operations Manager to oversee IT service management and drive operational excellence. The role requires strong technical knowledge and excellent communication skills, as you will manage relationships with client IT teams and ensure compliance with operational standards. A graduate degree and relevant industry experience are essential. This full-time position is ideal for someone ready to take ownership of technology operations.