IT Expert
The ideal candidate will have a proven track record of delivering IT management, systems administration, and project management services with 3-5 years of experience in the field.
The required technical expertise includes Microsoft Server, Office, Active Directory, DNS / DHCP, Linux, VMware, Veeam, firewalls, networking, and database administration (SQL / My SQL).
Candidates should also possess general coding proficiency in PHP and My SQL, with the ability to modify and troubleshoot code within a Word Press environment.
A strong understanding of various hosting models and experience in planning, recommending, and executing migration strategies from traditional hosted environments to major cloud platforms (e.g., AWS, Azure) is necessary.
In addition, candidates should be able to manage IT budgets, procure hardware and software, possess strong communication skills, and lead teams effectively.
IT Operations & Support
- Oversee daily IT operations, including installation, configuration, and maintenance of hardware, software, and network systems.
- Provide timely support to staff, ensuring resolution of technical issues.
- Manage help desk operations, call logging, and troubleshooting for hardware, software, networking, and printing.
- Maintain security and anti-virus protocols across all devices and systems.
- Conduct regular network backups and ensure disaster recovery readiness.
- Offer remote support to staff and clients as required.
Infrastructure & Systems Administration
- Administer Microsoft Server environments, Office.
- Manage virtualization platforms, storage solutions, and backup technologies.
- Oversee firewall configuration and network security.
- Implement and maintain hosted infrastructure, telecommunications, emails, switches, firewalls, and fibre technologies.
- Evaluate, test, and advise on IT systems and projects, including integration with third‑party platforms.
IT Leadership & Project Management
- Manage IT projects from conception to completion, including process improvement initiatives, software development, and infrastructure upgrades.
- Define project scope, allocate resources, set deadlines, and establish communication strategies.
- Assemble and guide project teams, ensuring adherence to schedules and budgets.
- Track milestones, deliverables, and change requests for smooth project progression.
- Presentation progress reports and integrate feedback for continuous improvement.
- Collaborate with executives, department heads, and external vendors to align IT strategy with business goals.
IT Governance, Compliance & Budget Management
- Establish and enforce IT policies, procedures, and strategies to guarantee robust data security and compliance with regulatory requirements.
- Oversee and manage IT procurement and expenditure for all hardware, software, and services.
- Maintain comprehensive documentation for all changes related to users, system functions, and infrastructure.
- Strengthen the IT infrastructure by implementing new technologies and conducting routine security checks.
Stakeholder Engagement & Communication
- Serve as the main liaison for IT matters, communicating updates on changes, milestones, and other important information.
- Provide training and support to staff on IT systems and best practices.
- Manage relationships with internal and external IT service providers, ensuring high‑quality service delivery.