Senior IT and Network Technician

Datafin Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic skin care company in Cape Town is seeking a Senior IT Technician to provide advanced technical support and manage IT infrastructure. The ideal candidate has a background in IT systems, relevant certifications, and a knack for problem-solving. Responsibilities include troubleshooting, maintaining servers, and supporting a variety of applications including Office 365 and Azure. Join a team that values integrity, detail, and cooperation to excel in their IT landscape.

Qualifications

• 4-6 years experience in a similar senior role.
• Preferred experience with hypervisors, servers, and networking hardware.
• Excellent communication skills and professionalism.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Perform root cause analysis and support enterprise applications.
• Monitor and respond to security incidents and threats.
• Maintain server storage solutions and IT infrastructure.

Skills

Microsoft Azure

Windows Server

IT Support

TCP/IP Knowledge

Technical understanding of IT network infrastructures

O365 Administration

Education

Degree in Information Systems or Diploma in a related IT field

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Windows Server Hybrid Administrator

Microsoft 365 Certified: Enterprise Administrator Expert

Tools

Microsoft Power Apps

RMM software

PABX systems

Firewalls

Managed switches

Job description

Job Title

Senior IT and Network Technician

Location

Western Cape, Cape Town

Deadline

October 25, 2025

Environment

A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business.

Duties

• Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
• Perform root cause analysis when troubleshooting.
• Support enterprise-level applications and systems e.g. Power Apps, O365, Azure, onsite server environment.
• Daily server checks by means of RMM software to ensure all systems are running optimally.
• Follow up with suppliers on tickets and faults logged with their service desks.
• Maintain and administer server storage solutions and network devices.
• Ensure the security and integrity of the company’s IT infrastructure.
• Perform regular system updates, patches, and backups.
• Monitor and respond to security incidents and threats.
• Implement and enforce IT policies and procedures.
• Maintain the PABX, add cordless and desk phones.
• Assist employees with IT-related tickets and provide end user education on current and new technologies.
• Assist with developing and maintaining documentation for IT internal procedures and user guides.
• Ensure all IT related issues raised by employees are logged before attending to the issue.
• Maintain 98% company SLA on critical or downtime tickets.
• Assist with network planning and keeping LAN/WAN documentation up to date.
• Assist with the evaluation and recommendation of new hardware and software solutions.
• Assist with the development of the Microsoft ecosystem, both onsite and cloud.

Requirements

• Degree in Information systems or Diploma in a related IT field.
• Microsoft Certified: Azure Administrator Associate combined with
• Microsoft Certified: Windows Server Hybrid Administrator or
• Microsoft 365 Certified: Enterprise Administrator Expert.
• IT Support / TCP/IP Knowledge / Technical understanding of IT network infrastructures.
• 4-6 years experience in a similar senior role.
• Preferred experience with hypervisors, servers, managed switches, firewalls.
• Desktop support, O365 Administration.

Attributes

• Punctual
• Integrity and shows interest and enthusiasm towards work.
• Co-operates with staff at all levels within the company.
• Dependable
• Shows initiative
• Attention to detail and accuracy.
• Ability to follow procedures.
• Work within a team.
• Excellent oral, visual and written communication skills.
• Professionalism and attention to detail.
• Demonstrates complete confidentiality.
• Deadline-driven.
• Team player.
• Ability to work under pressure.
• Flexible and adaptable to change.
• Ability to prioritise work effectively.
• ICT jobs.

How to Apply

Interested applicants should submit a resume and cover letter via the company’s career portal by October 25, 2025.