Senior Insight & Research Lead — Hybrid (2–3 Days)

Insight Survey; Johannesburg; On-site; ZAR 500 000 - 600 000; Full time

Job description

Senior Account Manager – Insight Survey is a key leadership role responsible for overseeing the full lifecycle of market research projects : qualitative, quantitative, as well as secondary industry and competitor intelligence, while also managing the operations of a regional office.

This exciting role combines hands‑on research management and execution, client relationship management and business development, business team leadership, and operational oversight.

The ideal candidate will have 5-10 years of experience in market research, a strong command of research methodologies, excellent project management skills, and a passion for developing people and delivering meaningful insights to clients.

About the Company

Insight Survey is a boutique market‑research agency specialising in B2B and industry research.

We provide actionable insights across multiple industry sectors including automotive, financial services, food & beverage, healthcare and IT & telecommunications.

What makes this role exciting

Insight Survey is scaling up and expanding its geographical footprint.

You will be part of a growing, evolving organisation where your contribution will have a direct and meaningful impact.

Enjoy genuine work‑life balance with a hybrid model : 2 or 3 office days per week, with the balance done remotely.

Key Responsibilities

• Manage and oversee the entire lifecycle of primary and secondary research projects, including coordination of data collection and fieldwork, data analysis, interpretation, report writing, review, and finalisation.
• Ensure quality control across all research deliverables.
• Handle complex client requests and tailor research designs to meet client objectives.
• Present research findings and strategic recommendations to clients.
• Serve as the primary point of contact for clients on assigned projects.
• Lead client briefings, project updates, and results presentations.
• Build and maintain strong relationships with potential new and existing clients.
• Proactively identify opportunities to add value and support client decision‑making.
• Oversee daily operations and performance of the regional office.
• Manage workload planning, team capacity, and timelines across multiple projects.
• Promote a collaborative, high‑performance work environment.
• Address operational challenges and ensure timely project delivery.
• Mentor, guide, and support Junior Research Executives (JREs) and Research Executives (REs).
• Conduct onboarding, training, and skills development initiatives.
• Facilitate knowledge‑sharing and ensure research standards and best practices are followed.
• Review and provide feedback on team members' work throughout the research process.

Required Qualifications & Experience

• Minimum Honours degree in Marketing, Psychology, Economics or related field.
• Excellent written and spoken English communication skills.
• Strong analytical thinking and attention to detail.
• Experience working with online survey platforms and secondary research.
• Proven track record in managing full‑cycle qualitative and quantitative research projects.
• Experience in client‑facing roles, including presenting and advising.
• Strong leadership and team development experience.
• Proficiency in Excel, PowerPoint and survey platforms (e.g. SurveyMonkey, SurveyToGo, or similar).
• Exceptional verbal and written communication skills.
• High attention to detail and quality assurance mindset.
• Strong analytical and critical thinking abilities.
• Excellent time management and multitasking capabilities.
• Confident in presenting insights to internal and external stakeholders.
• Ability to work independently and collaboratively within a hybrid work model.

What We Offer

• A collaborative and supportive team culture.
• Exposure to diverse industries and clients.
• Opportunities for career development and leadership growth.
• Established company, with excellent reputation and track record.
• Company performance bonus.

How to Apply

Please send your CV and a short motivation letter to elbie@insightsurvey with the subject line : "Application – Senior Account Manager / Research Manager".