Senior Inbound Tour Consultant-Dmc Cape Town

Hr Clover (Pty)Ltd; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A Destination Management Company in Cape Town is seeking an Inbound Tour Consultant to design tailored travel itineraries and manage relationships with agents. The ideal candidate has 5 years of experience in a similar role, attention to detail, and strong negotiation skills. This is a full-time position that requires effective communication and multitasking abilities. Join a woman-owned company that focuses on providing exceptional travel experiences.

Qualifications

• 5 years' experience in a Senior Inbound Consultant position.
• Ability to work extended hours during peak season.
• Work effectively under pressure and as a team player.

Responsibilities

• Design and arrange detailed travel plans for clients across Southern Africa.
• Conduct evaluations of agents' requirements to deliver tailored services.
• Generate and issue accurate invoices to agents upon booking confirmations.

Skills

Attention to detail

Multitasking

Advanced Excel skills

Negotiation skills

Customer service

Education

Qualification in Tourism

Job description

A Destination Management Company based in Cape Town with over 14 years of experience. As a woman-owned company, we offer a wide range of services from budget to luxury travel experiences, including FIT, Ladies, Groups, Family, Honeymoon, Incentives, Adventure, and Leisure. We also provide Ground Handling Services to ensure seamless travel experiences for our clients.

Inbound Tour Consultant – Leisure with DMC Experience

Responsibilities

• Craft Comprehensive Itineraries: Design and arrange detailed travel plans for both individual and group clients across Southern Africa.
• Assess Agent Needs: Conduct thorough evaluations of agents' requirements to deliver high-quality services tailored to their needs, budgets, and capabilities.
• Develop B2B Quotations: Create and compile imaginative and competitive B2B quotations and itineraries.
• Manage Rooming Lists: Compile and oversee rooming lists for travel arrangements.
• Monitor Release Dates: Ensure timely management of service booking release dates.
• Design Bespoke Itineraries: Create customized leisure travel itineraries that cater to the preferences of individual travelers and groups.
• Meet Deadlines: Ensure all quotations are accurate and submitted on time.
• Maintain Communication: Keep effective and open communication with agents throughout the quotation process until arrangements are finalized.
• Follow Up on Quotations: Promptly secure confirmations by diligently following up on quotations.
• Issue Invoices: Generate and issue accurate invoices to agents upon booking confirmations.
• Submit Invoices for Payment: Correctly submit invoices for payment, along with the costing sheet for each file.
• Address Client Inquiries: Respond promptly to client inquiries and acknowledge new requests.
• Provide Updates: Deliver daily updates to the Managing Director in a timely manner.
• Ensure Compliance: Ensure agents adhere to payment and cancellation terms, and enforce supplier booking and cancellation policies.
• Negotiate Rates: Secure better rates from suppliers for confirmed business through negotiation.
• Handover to Operations Team: Transfer finalized quotations to the operations team for ground service management.
• Deliver Final Itineraries: Ensure clients receive their finalized itineraries and hotel vouchers promptly from the operations team.
• Maintain Transparent Communication: Keep consistent and clear communication with agents, sales teams, preferred suppliers, and colleagues.
• Work Additional Hours: Be willing to work extra hours when necessary.
• Promote Products and Services: Actively promote offerings to enhance guest experiences.
• Conduct Research: Explore various travel destinations and provide informed recommendations, including travel costs, customs, weather conditions and reviews.
• Renegotiate Rates: Renegotiate confirmed files with suppliers to obtain rate reductions.
• Respond to Messages Promptly: Address emails and WhatsApp messages without delay.
• Handle Emergencies: Be available after hours for emergencies, either via telephone or in the office.

Qualifications

• Qualification in Tourism
• 5 years' experience in a Senior Inbound Consultant position
• High attention to detail
• Ability to work extended hours during peak season
• Exceptional multitasking ability
• Working under pressure and a team player
• Advanced Excel skills
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Human Resources Services
• Location: Cape Town, Western Cape, South Africa