Senior Inbound Reservations Lead for Japan Travel & Groups

Cullinan Holdings; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A travel company based in Johannesburg seeks a Senior Inbound Reservations Consultant. Your role will involve managing inbound FIT and group bookings, providing exceptional travel advice, and ensuring a high level of customer service, especially for Japanese travelers. Candidates should have Grade 12 and experience with travel booking systems. Proficiency in Japanese is a plus. Competitive salary and dynamic work environment offered.

Qualifications

• Experience in inbound FIT and group bookings.
• Understanding of travel booking systems.
• Ability to manage high volumes with accuracy.

Responsibilities

• Provide expert travel advice to customers.
• Manage bookings from quote to invoicing.
• Resolve on ground incidents or challenges.
• Maintain strong relationships with customers and suppliers.

Skills

Consulting and quoting

Japanese language skills

Travel booking systems knowledge

Destination knowledge of South and Southern Africa

Exceptional problem-solving

High attention to detail

Interpersonal skills

Customer service focus

Education

Grade 12

Travel and Tourism qualification

Job description

A travel company based in Johannesburg seeks a Senior Inbound Reservations Consultant. Your role will involve managing inbound FIT and group bookings, providing exceptional travel advice, and ensuring a high level of customer service, especially for Japanese travelers. Candidates should have Grade 12 and experience with travel booking systems. Proficiency in Japanese is a plus. Competitive salary and dynamic work environment offered.