Introduction
The Senior HR Manager is responsible for leading the HR function and ensuring the execution of HR strategies that support business objectives.
This role focuses on driving operational excellence across key HR areas, including recruitment, onboarding, retention, employee engagement, learning and development, performance management, and HR operations.
Responsibilities
- Strategic HR Leadership: Partner with the CHRO to develop and execute HR strategies aligned with business objectives. Provide leadership, mentorship, and oversight to the HR team, ensuring high performance and collaboration.
- Recruitment: Lead the recruitment strategy to attract high-quality talent, focusing on an efficient and effective hiring process. Work closely with hiring managers to understand workforce needs, define job requirements, and create structured recruitment plans.
- Onboarding of employees: Develop and oversee a structured onboarding process to ensure new employees are successfully integrated into the company. Work with HR Generalists and hiring managers to create clear and role‑specific onboarding plans that cover the first 30, 60, and 90 days.
- Retention of employees: Design and implement employee retention strategies that focus on engagement, development, and career growth. Work closely with Employee Engagement Specialists to monitor workplace morale, job satisfaction, and key drivers of turnover.
- Employee Engagement & Wellbeing: Collaborate with Employee Engagement Specialists to develop and implement engagement strategies. Drive initiatives that enhance employee satisfaction, company culture, and well‑being.
- Learning & Development (L&D): Work closely with the Senior L&D Practitioner to ensure alignment between learning initiatives and business goals. Support career development programs, succession planning, and leadership development.
- HR Operational Business Partners: Provide leadership and guidance to the HR Operational Business Partners, ensuring alignment between HR practices and business needs. Work closely with HRBPs to understand business challenges, operational priorities, and workforce requirements, translating these into tailored HR solutions.
- Performance Management: Oversee the development and execution of performance management processes, including performance reviews, continuous feedback, and goal setting. Ensure the implementation of fair and consistent performance evaluation methods across departments.
- HR Metrics & Reporting: Oversee the collection, analysis, and reporting of HR metrics such as employee turnover, engagement scores, and training effectiveness.
- Team Leadership & Development: Lead and develop the HR team, ensuring clarity in roles and expectations.
Desired Experience & Qualification
- Matric and/or Bachelor's degree / National Diploma in Human Resources.
- Minimum of 6‑8 years of progressive HR experience, with at least 6‑8 years in a managerial or leadership role.
- Strong track record in talent management, employee engagement, workforce planning, and HR operations.
- Experience in HR systems, process automation, and data analytics.
- Experience managing a diverse HR team across multiple functional areas.
- Strong knowledge of HR technology and data analytics for tracking HR metrics.
- Fully proficient in MS Office tools.
Core Skills
- Ability to align HR strategies with business objectives and think holistically about the impact of HR practices.
- Proven track record of leading, inspiring, and developing a team; strong influencing skills to work effectively with senior leadership.
- Excellent interpersonal and communication skills for building relationships, managing conflict, and presenting ideas clearly.
- Proficiency in using HR analytics and metrics to make data‑driven decisions and track HR performance.
- Skilled in managing organisational change, including the ability to adapt HR strategies to support business transformation.
Conflict Resolution
- Strong knowledge of conflict management techniques and experience in handling employee relations and disciplinary issues.
- Attention to detail, excellent interpersonal skills for building and maintaining relationships, adaptable and capable of thriving in a dynamic, fast‑paced environment.
- Strong problem‑solving and decision‑making abilities.
- High level of integrity and discretion when handling employee information.
- Ability to mentor and guide employees.