Senior Hr Business Partner

Surgo Pty; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading HR service provider in Cape Town seeks a Senior HR Business Partner to align HR strategies with business objectives. Responsibilities include enhancing employee engagement, managing talent acquisition, and leading performance management. The ideal candidate will have 5-7 years of HR experience, a relevant degree, and strong communication skills. This full-time role offers a competitive salary package and a commitment to diversity in recruitment.

Qualifications

• 5–7 years of proven HR and Management experience including recruitment and talent management.
• Sound understanding of Employment Equity and Health & Safety Standards.
• Experience in a BPO environment is a distinct advantage.

Responsibilities

• Partner with senior leadership to develop and implement HR strategies.
• Drive initiatives to enhance employee engagement and workplace culture.
• Oversee talent acquisition and succession planning.
• Lead the performance management process and provide training.
• Address and resolve complex employee relations issues.

Skills

Strong knowledge of general HR processes and business practices

Excellent communication skills

Strong planning, organizing, and coordination skills

Analytical mindset with problem-solving capabilities

Exceptional interpersonal and relationship-building abilities

Proficiency in MS Office with advanced Excel skills

Strong influencing and presentation skills

Education

Degree or Diploma in Human Resources or relevant qualification

Tools

MS Office (Excel, PowerPoint, Word, Outlook)

Job description

Senior HR Business Partner – BPO Sector

Location: Cape Town (CPT)
Employment Type: Full-time

Key Responsibilities

• HR & Business Strategic Alignment: Partner with senior leadership to develop and implement HR strategies that align with business objectives; analyze workforce trends and metrics to inform decision-making and identify new opportunities for organizational growth.
• Employee Engagement & Culture: Drive initiatives to enhance employee engagement, job satisfaction, and workplace culture; implement programs and policies that promote diversity, equity, and inclusion.
• Talent Management: Oversee talent acquisition efforts to ensure recruitment of top talent aligned with organizational values; collaborate with managers on succession planning and career development pathways.
• Performance Management: Lead the performance management process – goal setting, reviews, feedback systems; provide training and support to managers on effective performance management practices.
• Employee Relations: Address and resolve complex employee relations issues, including conflict resolution and grievance procedures; foster a positive workplace environment through open communication and collaboration.
• Compliance & Policy Development: Ensure compliance with employment laws and regulations; develop and implement HR policies and procedures for consistency and fairness.
• Data‑Driven Insights: Utilize HR metrics and analytics to provide insights and recommendations to senior management; prepare HR reports and presentations for leadership meetings.
• Change Management: Support organizational change initiatives – develop change management strategies and communication plans; coach leaders and managers on managing change effectively.

Minimum Requirements

• Degree or Diploma in Human Resources or a relevant qualification.
• 5–7 years of proven HR and Management experience, covering recruitment, assessments, onboarding, people development, and talent management.
• Sound understanding of Employment Equity and Health & Safety Standards.

Essential Skills & Competencies

• Strong knowledge of general HR processes and business practices.
• Experience in a BPO environment is a distinct advantage.
• Proficiency in MS Office (Excel, PowerPoint, Word, Outlook) with advanced Excel skills.
• Strong planning, organizing, and coordination skills.
• Excellent communication skills and ability to engage with stakeholders at all levels.
• Exceptional interpersonal and relationship‑building abilities.
• High attention to detail and accuracy.
• Strong influencing, consultation, facilitation, and presentation skills.
• Analytical mindset with problem‑solving capabilities.

Salary & Working Hours

Salary: R__________________ per month CTC (CTC to be confirmed).

Working Hours: Monday – Friday, 08:00 AM – 05:00 PM.

Employment Equity Statement

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd also encourages people with disabilities and from other diverse backgrounds to apply.